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You see this error message while activating Password Manager:

It looks like you did not type the right Activation Code.

Why did this happen?

  • You mistyped the activation code.
  • You entered an activation code for another Trend Micro product.

What should I do next?

Check the Activation Code in your Email:

  1. Check the activation code from the Order Confirmation Email.

    The code starts with an S with this format:
    SHZA-XXXX-XXXX-XXXX-XXXX
    *where X represents numbers.

  2. Type the code again to activate Password Manager.

If the issue persists, start a chat to let our Trend Micro Support Representatives assist you.

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