Apple macOS would ask for your permission to allow VPN Proxy One to add VPN configurations on your Mac. Click Allow to continue. Otherwise, the VPN service will not run correctly.

That is a macOS system alert. Apple macOS will ask for your permission when try to install the VPN service for the first time. VPN Proxy One will NOT and also can NOT get your private information while you type in the password. You should click Always Allow to continue. Otherwise, the service will not run correctly. For more details, check this article: The VPN Proxy One in your MacOS keychain.

Due to some policy restrictions, VPN Proxy One does not provide service in your current region.

VPN Proxy One service depends on certain specific network protocols. Currently, the required protocol is IPSec/IKEv2. Your network configuration has blocked these protocols so VPN Proxy One is unable to provide the service. Contact your network administrator to get help.

The expiration date displays on the main page in the following cases:

• Your free trial has expired.
• Your current subscription has expired and it hasn't been renewed.
• Your subscription is valid, but you have installed the App on a new device or reinstalled the App on the same device from the App Store with the same Apple ID.

To continue to access the service, go to the purchase page, then:

• for case 1 or 2, purchase the service.
• for case 3, try to restore the purchase.

It may take some time for the server to synchronize the status with the Apple server. Wait a few minutes, then click the Restore again to refresh the account status. Alternatively, you can relaunch VPN Proxy One (quit with ⌘Q) after a few minutes, then try again.

Yes, you can. Just make sure you log in to the Mac App Store with the same Apple ID, then restore the purchase on the purchase page.

Error alerts would show in different cases:

• If you see error alert windows pop up when you’re trying to purchase or restore the service, it is usually due to network errors when connecting to the Apple server. You can check your App Store settings, then try again.
• If you see alerts when you’re trying to start the VPN service, there might be some blocking issues on the current network or the servers are under maintenance. Check your network connection or switch to anther available network/Wi-Fi, then try again. You can also try to reinstall the VPN service by clicking "Reinstall Service" in the setting menu. If the problem persists, contact us via Feedback.