You can still continue to get self-help and technical information here or by submitting Chat or Email cases. Otherwise, please remain on the line and your call will be answered in the order it was received. We apologize for this inconvenience.
If you are having issues when upgrading Trend Micro Security for Windows to the latest version, click here for the solution.
VPN Proxy One is the Best Unlimited Virtual Private Network Services for multiple Mac devices. It offers High-Speed, Secure, Stable, and Anonymous proxy connections for you to get access to various websites and applications. Enjoy a secure digital life with the non-tracking VPN and protects your online privacy.
Apple macOS would ask for your permission to allow VPN Proxy One to add VPN configurations on your Mac. Click Allow to continue. Otherwise, the VPN service will not run correctly.
That is a macOS system alert. Apple macOS will ask for your permission when try to install the VPN service for the first time. VPN Proxy One will NOT and also can NOT get your private information while you type in the password. You should click Always Allow to continue. Otherwise, the service will not run correctly. For more details, check this article: The VPN Proxy One in your MacOS keychain.
Due to some policy restrictions, VPN Proxy One does not provide service in your current region.
VPN Proxy One service depends on certain specific network protocols. Currently, the required protocol is IPSec/IKEv2. Your network configuration has blocked these protocols so VPN Proxy One is unable to provide the service. Contact your network administrator to get help.
The expiration date displays on the main page in the following cases:
To continue to access the service, go to the purchase page, then:
It may take some time for the server to synchronize the status with the Apple server. Wait a few minutes, then click the Restore again to refresh the account status. Alternatively, you can relaunch VPN Proxy One (quit with ⌘Q) after a few minutes, then try again.
Yes, you can. Just make sure you log in to the Mac App Store with the same Apple ID, then restore the purchase on the purchase page.
Error alerts would show in different cases:
For inquiries and concerns, you may reach us by sending an email to firstname.lastname@example.org.