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Get answers to frequently asked questions about Mobile Security for iOS version 10.0 and below.


Why can't I use the latest version of Mobile Security for iOS?

It is possible that you are using a 32-bit version of the iPhone, iPad or iPod Touch, running iOS version 11 or higher. Currently, the latest version can only be used on a 64-bit version.


Why does Mobile Security not support 32-bit iOS devices?

The latest version of Mobile Security for iOS utilizes features that require a 64-bit processor and running on iOS version 11 or higher.


To see how the App Store deals with device compatibility, refer to the table below:

32-bit device running iOS 10 or lower App store will correctly download the most recent compatible version of Mobile Security for iOS.
32-bit device running iOS 11 or higher App store won't allow downloading the latest version of Mobile Security for iOS, due to it being incompatible.
64-bit device running iOS 11 or higher App store will download the latest version of Mobile Security for iOS, and is compatible.

What will happen to my subscription?

You can use your subscription on older versions of Mobile Security for iOS. We advise that you keep the old version installed on your device.


How can I protect my device?

For existing users: If your device is listed in the section below, it is best that you do not update your Mobile Security for iOS.

  • iPod Touch 5th Generation
  • iPhone 4
  • iPhone 4S
  • iPhone 5
  • iPhone 5C
  • iPad 2
  • iPad 3
  • iPad 4
  • iPad Mini 1st Generation

For new users: If you have a 32-bit device running iOS 11 or higher, the App store won’t allow downloading the latest version, due to its incompatibility. There is currently no resolution to this. If your device is NOT 32-bit, running iOS 11 or higher, you can install and use Mobile Security without issue.


What other iOS devices are not supported by the latest version?

Here is the list of 32-bit iOS devices:

  • iPod Touch 5th Generation
  • iPhone 4
  • iPhone 4S
  • iPhone 5
  • iPhone 5C
  • iPad 2
  • iPad 3
  • iPad 4
  • iPad Mini 1st Generation

How do I identify which Apple device am I using?

Check at the back of your Apple device for the exact model number.

Check Apple Model

Refer to the table below to identify the exact model of your Apple device.

Note: Models that are highlighted gray can no longer install Mobile Security.

Device ModelModel Number on Back CaseYear Released
iPhone X A1865, A1901, A1902 2017
iPhone 8 Plus A1864, A1897, A1898 2017
iPhone 8 A1863, A1905, A1906 2017
iPad Pro (10.5in) A1701 (Wi-Fi), A1709 (Wi-Fi + cellular) 2017
iPad Pro (12.9in) A1670 (Wi-Fi), A1671 (Wi-Fi + cellular) 2017
iPhone 7 Plus A1661, A1784, A1785 2016
iPad Pro (9.7 inch) A1661, A1675, A1675 2016
iPhone 7 A1660, A1778, A1779 2016
iPhone SE A1723, A1662, A1724 2016
iPhone 6s Plus A1634, A1687, A1699 2015
iPhone 6s A1633, A1688, A1700 2015
iPad Pro (12.9 inch) A1584, A1652 2015
iPad mini 4 A1538, A1550 2015
iPhone 6 Plus A1522, A1524, A1593 2014
iPhone 6 A1549, A1586, A1589 2014
iPad Air 2 A1566, A1567 2014
iPad mini 3 A1599, A1600 2014
iPhone 5s A1453, A1457, A1518, A1528, A1530, A1533 2013
iPad Air A1474, A1475, A1476 2013
iPad mini 2 A1489, A1490, A1491 2013
iPhone 5c A1456, A1507, A1516, A1529, A1532 2013
iPhone 5 A1428, A1429, A1442 2012
iPad mini A1432, A1454, A1455 2012
iPad 4th gen A1458, A1459, A1460 2012
iPad 3th gen A1416, A1430, A1403 2012
iPhone 4s A1431, A1387 2011
iPad 2 A1395, A1396, A1397 2011
iPhone 4 A1349, A1332 2010
iPad A1219, A1337 2011
iPhone 3GS A1325, A1303 2009
iPhone 3G A1324, A1241 2008
iPhone A1203 2007
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