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Get 24x7 Emergency PC and Device Support. Count on our expert services to protect your PC. Our highly trained pros will keep your system running like new.
Ultimate Service Bundle provides unlimited 24x7 remote desktop support and includes all of the following features:
Our Premium Service Plan and Premium Plus Service Plan provide you with expert services to maintain the security of your PC, including:
Just need a little help right now? Choose one of our "A la Carte" services below:
Trend Micro experts will remove Potentially Unwanted Applications (PUAs) installed on your computer that may pose high risk or have untoward impact on your security or privacy. Provide proactive recommendations to help prevent PUAs from being installed in the system in the future.
Trend Micro experts will install your Trend Micro product remotely.
Trend Micro experts will remove all known threats found in your system and help you protect it against future infection.
Trend Micro experts will check your system for exposure to all types of threats and apply the right settings to ensure robust security.
Trend Micro experts will diagnose your PC problems and get your computer running like new.
IT Helpdesk provides unlimited 24x7 remote desktop support and includes all of the following features:
Our computer and security experts will work with you to understand what’s wrong. They can also connect to your PC remotely and fix it as you watch!
Just need a little help right now? Choose one of our "A la Carte" services below:
Trend Micro experts will install your Trend Micro product remotely. Learn more:
Trend Micro experts will remove all known threats found in your system and help you protect it against future infection. Learn more:
Trend Micro experts will check your system for exposure to all types of threats and apply the right settings to ensure robust security. Learn more:
Our Premium Service Plan gives you peace of mind, knowing that you have 24x7 live access to Trend Micro specialists for your security needs. It also relieves you from fixing computer problems on your own.
Just need a little help right now? Choose one of our "A la Carte" services below:
Our computer and security experts will work with you to understand what’s wrong. They can also connect to your PC remotely and fix it as you watch!
Just need a little help right now? Choose one of our "A la Carte" services below:
Trend Micro experts will install your Trend Micro product remotely.
We will remove all known threats found in your system and help you protect it against future infection.
Check your system for exposure to all types of threats and apply the right settings to ensure robust security.
Our computer and security experts will work with you to understand what’s wrong. They can also connect to your PC remotely and fix it as you watch!
You can purchase the Premium 24x7 Support Plan for your Trend Micro subcription. With these annual plans, a Trend Micro technician can make a "virtual house call" – any time, day or night – to help you with your problem.
Premium 24x7 Support Plan
Our Premium Service Plan provides you with expert services to maintain the security of your PC, including:
If you have purchased the wrong Premium Service, you have thirty (30) days to refund the incorrect purchase. You should make a new purchase of the service that you need.
To use the Premium Service, do the following:
You do not need to activate or register the Premium Service that you have purchased. The service is activated at the time of purchase.
You can only transfer a la-carte services, which are our Trend Micro one-time use services. The Premium 24x7 Support Plan and IT Helpdesk cannot be transferred, because it is tied to your product's serial number. All Premium Customers who contact the Support phone line will need to provide a valid service code or serial number that can be found in your order confirmation email.
Keep your service code or serial number in a safe place. Users may need to go through a verification process to ensure their eligibility for this service.
Only users registered under the serial number or service code can use any of the services included in the Premium 24x7 Support Plan and IT Helpdesk.
You can find this on the order confirmation email that you will receive after purchasing the service.
Customer pre-requisites:
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