Help Center

Official Support for
Trend Micro
Premium Services

Get 24x7 Emergency PC and Device Support. Count on our expert services to protect your PC. Our highly trained pros will keep your system running like new.

North America

Ultimate Service Bundle

The Ultimate Service Bundle offers round-the-clock remote desktop support to help you with all your tech needs. Hereโ€™s what you get with this comprehensive package:

  • 24/7 Emergency Assistance: Anytime you need help, a Trend Micro technician can remotely assist you, just like a virtual house visit.
  • IoT Home Network Scan: We check your home network and all connected devices to ensure they are secure and protecting your personal information.
  • Support for Your Operating Systems: Whether you use Windows, Macintosh, or Android, we provide help with setup and upgrades.
  • Microsoftยฎ Office Support: Get help installing and updating Microsoft Office.
  • Personal IT Help Desk: We'll help set up your printers, external hard drives, and other devices.
  • Internet and Email Setup: We set up your home network, help configure devices, and assist with your email accounts like Yahoo, Hotmail, or Gmail.
  • Premium Installation: Our experts will install and set up your Trend Micro products.
  • Virus and Spyware Removal: We keep your computer clean from viruses and spyware.
  • PC Tune-Up: We optimize your computer to keep it running smoothly.
  • Data Backup: Securely back up and restore your photos, videos, music, and other files, whether theyโ€™re stored online or on your devices.
  • Advanced Diagnostics and Resolution: We solve complex technical issues and recommend solutions.
  • Security Advisor: We check your system for security weaknesses and adjust settings to keep you safe.
  • Facebook Optimization: We help adjust your Facebook settings for optimal privacy and security.
  • Bonus Software: This bundle also includes Trend Microโ„ข Maximum Security for up to 5 devices, valued at $99.95, adding extra protection for your digital life.

 

Buy Now: US & Canada
$79.95
Unlimited Remote Support

 

Premium Service Bundle

Our Premium Service Bundle provides you with expert services to maintain the security of your PC, including:

  • 24x7 Emergency Assistance: Receive around-the-clock emergency assistance from a Trend Micro support technician.
  • Virus and Spyware Removal: One service incident included.
  • PC Security Health Check Service: One service incident included.
  • Fast Diagnosis and Problem Fixing: With remote desktop support.
  • Included Software: Includes Trend Microโ„ข Maximum Security for up to 5 devices, valued at $99.95.

 

Buy Now: US & Canada
$69.95
24x7 Phone Support

 

A la Carte Services

Just need a little help right now? Choose one of our A la Carte services below:

PUA Removal Service

Trend Micro experts will remove Potentially Unwanted Applications (PUAs) installed on your computer that may pose high risk or have untoward impact on your security or privacy. Provide proactive recommendations to help prevent PUAs from being installed in the system in the future.

Buy Now: US & Canada
$79.95
1PC/incident

Premium Installation

Trend Micro experts will install your Trend Micro product remotely.

Buy Now: US & Canada
$39.95
1PC/incident

Virus and Spyware Removal

Trend Micro experts will remove all known threats found in your system and help you protect it against future infection.

Buy Now: US & Canada
$79.95
1PC/incident

Security Health Check

Trend Micro experts will check your system for exposure to all types of threats and apply the right settings to ensure robust security.

Buy Now: US & Canada
$64.95
1PC/incident

PC Tune-Up

Trend Micro experts will diagnose your PC problems and get your computer running like new.

Buy Now: US & Canada
$39.95
1PC/incident
Australia and New Zealand

IT Helpdesk

IT Helpdesk provides unlimited 24x7 remote desktop support and includes all of the following features:

  • 24x7 Emergency Assistance: A Trend Micro technician can make a "virtual house call" any time, day or night.
  • IoT Support Home Network scan: A Trend Micro engineer will scan your Home Network to check if all your Internet-connected devices are secured and not leaking your personal information.
  • Microsoftยฎ support: Configuration and upgrade support for Microsoftยฎ Windowsยฎ
  • Macintosh OS support: Configuration and upgrade support for Macintosh OS
  • Android support: Configuration and upgrade support for Android OS
  • Microsoftยฎ Office: Installation and updates for Microsoft Office
  • Personal IT Help Desk: Set-up of printers, external hard drives, and other peripherals
  • Internet and Email support: Sets up your Home Network and configure peripherals. We will also assist you in creating and securing your Yahoo, Hotmail, or Gmail account.
  • Premium Installation: Our experts install and configure your Trend Micro products.
  • Virus and Spyware Removal: Keeps your computer virus-free.
  • PC Tune-Up: Keeps your computer running like new.
  • Data Back-up: Back-up and restore your pictures, videos, music, and other files whether itโ€™s stored in the "cloud" or in your home.
  • Advanced Diagnostics and Resolution: Identifies and recommends solutions for even the most complex technical issues.
  • Security Advisor: Checks your system for vulnerabilities and applies the right settings to ensure your security.
  • Fast diagnosis and problem fixing with remote desktop support.
  • Optimisation of your Facebook settings.
Buy Now:  Australia  New Zealand

 

 

A la Carte Services

Just need a little help right now? Choose one of our A la Carte services below:

Premium Installation

Trend Micro experts will install your Trend Micro product remotely.

AUD/NZD 54.95
1PC/incident

Virus and Spyware Removal

Trend Micro experts will remove all known threats found in your system and help you protect it against future infection.

AUD/NZD 76.95
1PC/incident

PC Security Health Check

Trend Micro experts will check your system for exposure to all types of threats and apply the right settings to ensure robust security. Learn more:

AUD/NZD 54.95
1PC/incident
United Kingdom

Premium Service Plan

Our Premium Service Plan gives you peace of mind, knowing that you have 24x7 live access to Trend Micro specialists for your security needs. It also relieves you from fixing computer problems on your own.

  • 24x7 emergency assistance from a Trend Micro support technician
  • Virus and spyware removal (1 service incident)
  • PC security health check service (1 service incident)
  • Fast diagnosis and problem fixing with remote desktop support
Buy Now: United Kingdom

 

 

Singapore

Premium 24x7 Support Plan

Our computer and security experts will work with you to understand whatโ€™s wrong. They can also connect to your PC remotely and fix it as you watch!

  • 24x7 emergency assistance from a Trend Micro support technician
  • Virus and spyware removal
  • PC security health check service
  • Fast diagnosis and problem fixing with remote desktop support
Buy Now: Singapore

 

 

A la Carte Services

Just need a little help right now? Choose one of our "A la Carte" services below:

Premium Installation

Trend Micro experts will install your Trend Micro product remotely.

Buy Now: Singapore
SGD 49.00
1PC/incident

Virus and Spyware Removal

We will remove all known threats found in your system and help you protect it against future infection.

Buy Now: Singapore
SGD 79.00
1PC/incident

Security Health Check

Check your system for exposure to all types of threats and apply the right settings to ensure robust security.

Buy Now: Singapore
SGD 69.00
1PC/incident
Malaysia

Premium 24x7 Support Plan

Our computer and security experts will work with you to understand whatโ€™s wrong. They can also connect to your PC remotely and fix it as you watch!

  • 24x7 emergency assistance from a Trend Micro support technician 
  • Virus and spyware removal
  • PC security health check service
  • Fast diagnosis and problem fixing with remote desktop support
Buy Now: Malaysia

 

 

 

FAQs

What should I do if I have purchased the wrong Premium Service?
Do I need to activate or register my Premium Service?
Can I transfer my Premium Service to another user?
Where can I find my service code or serial number?

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