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If you need a copy of your invoice for Trend Micro products and services, follow these simple steps to download it.
If you purchased your Trend Micro subscription at a retail store, visit the store again and request a copy of your receipt.
Auto Renewal is a convenient service that automatically extends your subscription for another year before it expires. Trend Micro subscriptions are set to Auto Renew when you purchase them through our online store.
Note: If you are subscribed to auto renewal, you will be charged up to 15 days before the expiry date.
Your subscription will renew automatically without any action required from you. Before it expires, you'll get an email detailing the amount and date of the charge. If you want to cancel, you can do so by clicking the links in the email. The charge will be made on the same credit card you used for the original purchase. After successful renewal, you'll receive a confirmation email. Your Trend Micro software will be automatically renewed, and you won't need a new activation code. Your license will be extended seamlessly, ensuring continuous protection without any additional steps from you.
When you purchase Trend Micro online, it's typically configured to automatically renew. This ensures continuous protection without interruption when your subscription nears expiration.
To verify if your Trend Micro subscription is set to auto renew, follow these steps:
Auto Renew ensures your devices have continued protection so you will not have to do it manually.
To check your Auto Renew Date for Trend Micro, follow these steps:
The Auto Renew Date typically falls a few days before the expiry date. You will receive an email notification detailing the amount to be charged and the expected billing date.
If you've purchased Trend Micro products in Australia or New Zealand, follow this guide to claim your cashback easily.
Ensure your Trend Micro product is installed and activated. Then, visit the appropriate cashback website based on your purchase location and type:
Follow the instructions provided in this Trend Micro Help Center Article:
How to File Your Cashback Claim
Renewing your subscription early will add more time without affecting your current subscription period. Here's how:
If you don't want to renew early, Trend Micro will send you a reminder when it's time to renew. At that point, you can easily update your payment details.
Accessing your past billing details can help you manage your subscription more effectively.
To check the billing details from previous years of your subscription, follow these steps:
Getting locked out of your account can be incredibly frustrating. Here are some steps to resolve the issue:
If you've forgotten your Google account, you can recover it through Google's recovery page.
If you've forgotten your Apple account, you can recover it through Apple's recovery page.
If your registered email address is no longer accessible, contact our Technical Support for assistance in updating your account information.
You will receive an email notification confirming the deactivation of Two-Factor Authentication.
In your Trend Micro Account page, you can view and manage your Trend Micro subscription, including turning off Auto Renew. Follow the steps below:
If you see a 'Renew Now' button instead, it means Auto Renew is already turned off.
You'll still get the service for the time you've already paid for. For monthly subscriptions, cancelling means it won't renew next month, but you'll keep the service until then. For annual subscriptions, cancelling means it won't renew next year, but you'll keep the service for the rest of the current year.
If you've made an online purchase and want to request a refund, follow these steps:
Kindly wait for the refund confirmation email that will be sent to your email address, and the refund will be processed within 5-7 business days.
If you need help activating your Trend Micro product, follow these steps to look for your activation code based on how you made your purchase.
If you're having trouble adding devices to your Trend Micro account, keep in mind:
After ensuring these conditions are met, follow these steps:
If you need to switch your Trend Micro protection from an old device to a new one, follow these easy steps:
Updating your activation code (also known as a serial number) on your devices ensures your Trend Micro security software continues to protect you effectively. Here’s how to update your activation code across different devices.
If you're having trouble locating and removing your old devices, follow these steps:
If you can't remove a device, it might be because:
Ensure your device is protected by confirming that Trend Micro Security is properly installed on your Windows, Mac, iPhone, or Android device.
Trend Micro aims to keep your devices safe. Contacting our technical support team will help us assist you better.
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