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3 Easy Steps to Renew Trend Micro

1. Get Your Activation Code Ready. Before starting the renewal process, make sure you have your Trend Micro Activation Code at hand. This number is essential for verifying your subscription.
2. Provide Your Activation Code. Enter your Activation Code in the designated field below, then click Submit.
   Submit

3. Follow the Prompts to Complete the Renewal. After submitting your Activation Code, follow the on-screen instructions to complete the renewal process. This involves confirming your details and making a payment

If you need a copy of your invoice for Trend Micro products and services, follow these simple steps to download it.

For Credit/Debit Card Users

1. Go to findmyorder.com.
2. Enter your email address and the last 4 digits of your credit card used for the purchase.
3. If you forgot your password, use the "Forgot your password?" option to reset it.
4. Click on Find Order.
5. Click on View Invoice to download your invoice in PDF format. The file name starts with GCIN.

For PayPal Users

1. Go to findmyorder.com.
2. Enter your order number and the password from your last order confirmation email.
3. If you forgot your password, use the "Forgot your password?" option to reset it.
4. Click on Find Order.
5. Click on View Invoice to download your invoice in PDF format. The file name starts with GCIN.

For Retail Purchases

If you purchased your Trend Micro subscription at a retail store, visit the store again and request a copy of your receipt.

Auto Renewal is a convenient service that automatically extends your subscription for another year before it expires. Trend Micro subscriptions are set to Auto Renew when you purchase them through our online store.

Note: If you are subscribed to auto renewal, you will be charged up to 15 days before the expiry date.

• Protection is continuous for all your devices.
• Set it and forget it - no need to manually extend your subscription every year.
• Cancel anytime. Unwanted auto renewal charges can be refunded.

1. After installing and activating your Trend Micro apps, log in to your Trend Micro Account at https://account.trendmicro.com/ with your email address and password.
2. Click the Licenses tab, then click the Set up Auto Renew button next to your existing subscription.

Your subscription will renew automatically without any action required from you. Before it expires, you'll get an email detailing the amount and date of the charge. If you want to cancel, you can do so by clicking the links in the email. The charge will be made on the same credit card you used for the original purchase. After successful renewal, you'll receive a confirmation email. Your Trend Micro software will be automatically renewed, and you won't need a new activation code. Your license will be extended seamlessly, ensuring continuous protection without any additional steps from you.

When you purchase Trend Micro online, it's typically configured to automatically renew. This ensures continuous protection without interruption when your subscription nears expiration.

How to Check if Auto Renew is ON

To verify if your Trend Micro subscription is set to auto renew, follow these steps:

1. Go to https://account.trendmicro.com/.
2. Type your email address and password, then click Sign In.
3. If you have Two-Factor Authentication, enter the verification code sent to your chosen method (Authenticator App, Email, or Text).
4. Click on the Licenses tab.
5. Check the button next to your existing subscription:

• If it says Cancel Subscription, your subscription is set to auto renew.
• Otherwise, you'll see a Set up Auto Renew or Renew Now button.

Auto Renew ensures your devices have continued protection so you will not have to do it manually.

Check Auto Renew Date in Trend Micro Account

To check your Auto Renew Date for Trend Micro, follow these steps:

1. Go to https://account.trendmicro.com/.
2. Type your email address and password, then click Sign In. If you have Two-Factor Authentication set up, enter the verification code sent to your chosen method (Authenticator App, Email, or Text).
3. Click the Licenses tab, then locate the Expiration Date on your current subscription.

The Auto Renew Date typically falls a few days before the expiry date. You will receive an email notification detailing the amount to be charged and the expected billing date.

To update your credit card or payment details for your Trend Micro subscription, follow these steps:

1. Visit the Trend Micro Account page and sign in using your email and password.
2. Select the Profile tab or click your name at the top right corner and choose My Profile.
3. In the Account Information section, find Payment Method and select Update Payment Method.
4. You'll be directed to the Find My Order page. Enter your Order Number and Order Password, which you can find in your Order Confirmation Email.
5. Select Manage Subscription and then Edit Payment Information to enter your new credit card details.

What If I Can't Find My Order Details?

If you need to update your payment details and can't locate your order information, you can renew your subscription manually:

1. Log into your Trend Micro Account.
2. Identify your active subscription and select Renew Now. If your subscription is set to auto-renew, you may need to select Cancel Subscription or Manage Subscription first to modify it.
3. Follow the prompts to input your new credit card or billing information and update your payment method.

Renewing early will simply add more time to your subscription, without affecting any remaining subscription time you have already paid for.

What If I Prefer to Renew When My Subscription Expires?

No worries! Trend Micro will send you a reminder when it's time to renew. At that time, you can easily update your payment details.

To update your credit card or payment details for your Trend Micro subscription, follow these steps:

1. Visit the Trend Micro Account page and sign in using your email and password.
2. Select the Profile tab or click your name at the top right corner and choose My Profile.
3. In the Account Information section, find Payment Method and select Update Payment Method.
4. You'll be directed to the Find My Order page. Enter your Order Number and Order Password, which you can find in your Order Confirmation Email.
5. Select Manage Subscription and then Edit Payment Information to enter your new credit card details.

What If I Can't Find My Order Details?

If you need to update your payment details and can't locate your order information, you can renew your subscription manually:

1. Log into your Trend Micro Account.
2. Identify your active subscription and select Renew Now. If your subscription is set to auto-renew, you may need to select Cancel Subscription or Manage Subscription first to modify it.
3. Follow the prompts to input your new credit card or billing information and update your payment method.

Renewing early will simply add more time to your subscription, without affecting any remaining subscription time you have already paid for.

What If I Prefer to Renew When My Subscription Expires?

No worries! Trend Micro will send you a reminder when it's time to renew. At that time, you can easily update your payment details.

Accessing your past billing details can help you manage your subscription more effectively.

How can I view my past billing details?

To check the billing details from previous years of your subscription, follow these steps:

1. Visit findmyorder.com.
2. Enter either your email address and the last 4 digits of your credit card, or your order number and password.
3. Click on Find Order to proceed.
4. You will then see the details for your order, including previous renewals or returns.