Trend Micro Account Support

Auto-Renew (also known as AutoRenew or automatic renewal) is a service offered to Trend Micro customers who purchase online. For your convenience, it is designed to automatically renew your subscription right before it is due to expire, which means you will not have to manually perform the renewal process and risk a loss in protection at any time. Auto-renew customers also get priority version upgrades to the latest products. If you are not satisfied with this program, you can cancel anytime.

A renewal is one way to add one or two years to your Trend Micro program's license or subscription. This can be bought using your credit card, PayPal account or Wire Transfer. After you buy an renewal, your subscription will be automatically extended to the number of years purchased. Purchasing a renewal also qualifies you for a free upgrade to the latest version of your Trend Micro program.

To cancel Auto Renew, do the following:

1. Log in to your Trend Micro Account.
2. Click the green Auto-Renew ON slider.
3. Click Disable Now.
   

   When you successfully disabled Auto-Renew, you should see Renew Now.

The automatic renewal feature will not be cancelled, you need to manually disable it from your Trend Micro Account.

You will be charged 90% of the regular price. 10% of the regular price of the product will be discounted for every auto-renewal.

An email including the exact price of your subscription will be delivered to you before the automatic renewal happens.

To change your inactive email address, you need to contact our Technical Support for assistance.

Yes, you can use the serial number of Maximum Security (serial number starts with 'X') for your Mobile Security for Android and Mobile Security for iOS app. However, you are only entitled for a 30-day free trial of Mobile Security when you use Internet Security (serial number starts with 'P') and Antivirus+ Security (serial number starts with 'A').

Changing credit card details is unavailable on the Trend Micro Account portal. You need to manually renew your subscription in advance if you want to register a new credit card.