You may experience some delays before you can speak to a Trend Micro Representative.
You can still continue to get self-help and technical information here or by submitting Chat or Email cases. Otherwise, please remain on the line and your call will be answered in the order it was received. We apologize for this inconvenience.
If you are having issues when upgrading Trend Micro Security for Windows to the latest version, click here for the solution.
Auto-Renew (also known as AutoRenew or automatic renewal) is a service offered to Trend Micro customers who purchase online. For your convenience, it is designed to automatically renew your subscription right before it is
due to expire, which means you will not have to manually perform the renewal process and risk a loss in protection at any time. Auto-renew customers also get priority version upgrades to the latest products. If you are
not satisfied with this program, you can cancel anytime.
A renewal is one way to add one or two years to your Trend Micro program's license or subscription. This can be bought using your credit card, PayPal account or Wire Transfer. After you buy an renewal, your subscription will
be automatically extended to the number of years purchased. Purchasing a renewal also qualifies you for a free upgrade to the latest version of your Trend Micro program.
Yes, you can use the serial number of Maximum Security (serial number starts with 'X') for your Mobile Security for Android and Mobile Security for iOS app. However, you are only entitled for a 30-day free trial of Mobile
Security when you use Internet Security (serial number starts with 'P') and Antivirus+ Security (serial number starts with 'A').
Changing credit card details is unavailable on the Trend Micro Account portal. You need to manually renew your subscription in advance if you want to register a new credit card.
