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3 Easy Steps to Renew Trend Micro

1. Get Your Activation Code Ready. Before starting the renewal process, make sure you have your Trend Micro Activation Code at hand. This number is essential for verifying your subscription.
2. Provide Your Activation Code. Enter your Activation Code in the designated field below, then click Submit.
   Submit

3. Follow the Prompts to Complete the Renewal. After submitting your Activation Code, follow the on-screen instructions to complete the renewal process. This involves confirming your details and making a payment

If you need a copy of your invoice for Trend Micro products and services, follow these simple steps to download it.

For Credit/Debit Card Users

1. Go to findmyorder.com.
2. Enter your email address and the last 4 digits of your credit card used for the purchase.
3. If you forgot your password, use the "Forgot your password?" option to reset it.
4. Click on Find Order.
5. Click on View Invoice to download your invoice in PDF format. The file name starts with GCIN.

For PayPal Users

1. Go to findmyorder.com.
2. Enter your order number and the password from your last order confirmation email.
3. If you forgot your password, use the "Forgot your password?" option to reset it.
4. Click on Find Order.
5. Click on View Invoice to download your invoice in PDF format. The file name starts with GCIN.

For Retail Purchases

If you purchased your Trend Micro subscription at a retail store, visit the store again and request a copy of your receipt.

Auto Renewal is a convenient service that automatically extends your subscription for another year before it expires. Trend Micro subscriptions are set to Auto Renew when you purchase them through our online store.

Note: If you are subscribed to auto renewal, you will be charged up to 15 days before the expiry date.

• Protection is continuous for all your devices.
• Set it and forget it - no need to manually extend your subscription every year.
• Cancel anytime. Unwanted auto renewal charges can be refunded.

1. After installing and activating your Trend Micro apps, log in to your Trend Micro Account at https://account.trendmicro.com/ with your email address and password.
2. Click the Licenses tab, then click the Set up Auto Renew button next to your existing subscription.

Your subscription will renew automatically without any action required from you. Before it expires, you'll get an email detailing the amount and date of the charge. If you want to cancel, you can do so by clicking the links in the email. The charge will be made on the same credit card you used for the original purchase. After successful renewal, you'll receive a confirmation email. Your Trend Micro software will be automatically renewed, and you won't need a new activation code. Your license will be extended seamlessly, ensuring continuous protection without any additional steps from you.

When you purchase Trend Micro online, it's typically configured to automatically renew. This ensures continuous protection without interruption when your subscription nears expiration.

How to Check if Auto Renew is ON

To verify if your Trend Micro subscription is set to auto renew, follow these steps:

1. Go to https://account.trendmicro.com/.
2. Type your email address and password, then click Sign In.
3. If you have Two-Factor Authentication, enter the verification code sent to your chosen method (Authenticator App, Email, or Text).
4. Click on the Licenses tab.
5. Check the button next to your existing subscription:

• If it says Cancel Subscription, your subscription is set to auto renew.
• Otherwise, you'll see a Set up Auto Renew or Renew Now button.

Auto Renew ensures your devices have continued protection so you will not have to do it manually.

Check Auto Renew Date in Trend Micro Account

To check your Auto Renew Date for Trend Micro, follow these steps:

1. Go to https://account.trendmicro.com/.
2. Type your email address and password, then click Sign In. If you have Two-Factor Authentication set up, enter the verification code sent to your chosen method (Authenticator App, Email, or Text).
3. Click the Licenses tab, then locate the Expiration Date on your current subscription.

The Auto Renew Date typically falls a few days before the expiry date. You will receive an email notification detailing the amount to be charged and the expected billing date.

Keeping your payment information up to date is crucial. Currently, there is NO direct page to update your credit card and billing information details, so our system requires a few extra steps to do so. While we improve the updating process, here's a simple guide on how to change your credit card details for your Trend Micro subscription.

Can I update my credit card before my subscription renews?

Yes, you can update your credit card by renewing your subscription in advance. Here's how:

1. Log in to your Trend Micro Account using your email address and password.
2. Locate your active subscription and select the Renew Now option. If you have Auto-Renew enabled, select Cancel Subscription or Manage Subscription to modify it temporarily.
3. Follow the on-screen instructions to update your credit card and change your payment method.

Note: Renewing your subscription early will not cause you to lose any remaining days. Your subscription will simply be extended from the current expiration date.

What if I prefer to update my credit card at renewal time?

If you choose not to renew early, don't worry! Trend Micro will notify you when it's time to renew your subscription. At that point, you can update your credit card details.

Renewing your subscription is essential for continuous protection and updating your billing details. Follow these steps to update your credit card, billing address, and email for renewal.

How do I renew my subscription and update my billing information?

1. Log in to your Trend Micro Account using your email address and password.
2. Find Renew Now next to your current subscription and click on it.
3. If you see a Cancel Subscription button, click it to temporarily stop the automatic renewal using your old card details. You can reactivate it later with your new card details.
4. Follow the prompts on the screen to update your payment information securely and complete your renewal.

What if I have automatic renewal enabled?

If you're in Australia or New Zealand and have auto-renewal enabled, you'll see Manage Subscription next to your serial number. Click it to configure your auto-renewal settings or to renew your subscription manually.

Will renewing early affect my subscription duration?

No, renewing early will not cause you to lose any remaining subscription days. Your subscription will be extended by one or two years, based on your chosen renewal option. Renewing in advance ensures uninterrupted protection and peace of mind.

Accessing your past billing details can help you manage your subscription more effectively.

How can I view my past billing details?

To check the billing details from previous years of your subscription, follow these steps:

1. Visit findmyorder.com.
2. Enter either your email address and the last 4 digits of your credit card, or your order number and password.
3. Click on Find Order to proceed.
4. You will then see the details for your order, including previous renewals or returns.