NOTE: Our billing department temporarily stopped getting sensitive information over the phone, like changing credit card information, because of the COVID-19 PANDEMIC.
Renew manually to update payment details
In the meantime, renew manually in advance to register a new credit card:
- Go to https://account.trendmicro.com/.
- Type your email address and password, then click Sign In.
If you set up Two-Factor Authentication, you will need to type in the verification code sent to your preferred method (Authenticator App, Email or Text).
- Click the Licenses tab, then click the Renew Now button next to your existing subscription.
If you see a Cancel Subscription, click that button to turn OFF Auto Renew, so you can renew your subscription manually.
- Once directed to the Trend Micro Online Store, complete your purchase.
- The next renewal will use the updated payment details.