Am I On Auto Renew?

If you need help verifying whether your Trend Micro subscription is set to auto-renew, follow the steps below.

Check Your Trend Micro Account

1. Go to the Trend Micro Account portal via https://account.trendmicro.com/.
2. Sign in with your email address or mobile phone number.
3. Enter your password and click Next.
4. Under the License tab, locate your current subscription.
5. If auto-renew is enabled, you will see a Cancel Subscription button next to your subscription.

You will also receive an email 1-2 weeks before your subscription expires to remind you about the upcoming renewal.

Check the App Store Where You Purchased Your Subscription

• Microsoft Store
  1. Go to the Microsoft Account Services page.
  2. Sign in with your Microsoft account.
  3. Find your Trend Micro subscription.
  4. Check if it says Recurring billing is on.
• Google Play Store:
  1. Open the Google Play Store app.
  2. Tap your profile icon at the top-right corner.
  3. Go to Payments & Subscriptions and select Subscriptions.
  4. Select your Trend Micro subscription.
  5. Check the Auto-Renewal status.
• App Store (Mac):
  1. Open the App Store on your Mac.
  2. Click your profile icon at the bottom left.
  3. Select View Information at the top of the window.
  4. Scroll down to the Manage section and click Subscriptions.
  5. Find your Trend Micro subscription and check if Auto-Renewal is enabled.
• App Store (iPhone/iPad):
  1. Open the Settings app.
  2. Tap your name at the top to open your Apple ID.
  3. Select Subscriptions.
  4. Find your Trend Micro subscription in the list.
  5. Check if Auto-Renewal is turned on.

Check with Best Buy

If your subscription was purchased from Best Buy, contact them to check or manage it at either of these numbers: 1-888-237-8289 or 1-800-433-5778.

See also

• Auto Renew FAQ: Simplified Answers for Trend Micro Users
• How to Update Credit Card and Billing Info for Trend Micro Subscriptions
• How to Cancel Trend Micro Auto Renew Subscription