Is My Trend Micro Subscription on Auto Renew?

Knowing your subscription status is important for maintaining continuous protection against online threats. Auto-renewal helps prevent service interruptions.

Check Your Trend Micro Account

Follow these steps to verify your subscription status directly in your Trend Micro Account.

Your Trend Micro account contains essential details about your subscription, including renewal dates. Regularly checking this helps you stay informed.

1. Go to the Trend Micro Account portal. and sign in.
2. Under the License tab, find your current subscription.
3. If auto-renewal is enabled, you will see a Manage Subscription button next to your subscription. Upon clicking it, the Cancel Subscription option will appear. Otherwise, you’ll see the Renew Now button, which means auto-renewal is turned off.

Check the App Store Where You Purchased Your Subscription

Your subscription may have been purchased through different app stores. Here’s how to check your auto-renewal status on each platform:

Microsoft Store

1. Go to the Microsoft Account Services page.
2. Sign in with your Microsoft account.
3. Find your Trend Micro subscription.
4. Check if it says Recurring billing is on. This ensures your protection remains active without interruptions.

Google Play Store

1. Open the Google Play Store app.
2. Tap your profile icon at the top-right corner.
3. Go to Payments & Subscriptions and select Subscriptions.
4. Select your Trend Micro subscription.
5. Check the Auto-Renewal status. Keeping auto-renewal active helps maintain your device's security.

App Store (Mac)

1. Open the App Store on your Mac.
2. Click your profile icon at the bottom left.
3. Select View Information at the top of the window.
4. Scroll down to the Manage section and click Subscriptions.
5. Find your Trend Micro subscription and check if Auto-Renewal is enabled. This ensures your protection is always up to date.

App Store (iPhone/iPad)

1. Open the Settings app.
2. Tap your name at the top to open your Apple ID.
3. Select Subscriptions.
4. Find your Trend Micro subscription in the list.
5. Check if Auto-Renewal is turned on. Keeping auto-renewal active on your mobile device helps maintain ongoing security.

Check with Best Buy

If you purchased your subscription from Best Buy, you may need to contact them directly for assistance. Best Buy can provide specific information about your subscription and help you with renewal questions. Keep their contact info handy for support:

Reach out to them at either of these numbers: 1-888-237-8289 or 1-800-433-5778. They can help you check or manage your subscription.

See also

• How can I find my Trend Micro purchase history?
• Can I change my payment method for auto-renewal?