Help Center
    Home Support

    Mobile Security for Android Support

    Get immediate help and support for Trend Micro Mobile Security for Android. Learn how to install, activate and troubleshoot issues. Find popular topics and articles that suits your needs.

    🔎 Looking for what?

    FAQs

    Most Viewed

    Subscription Help

    Troubleshooting

    Contact Support
    Featured Articles

    Featured Articles

    DPG Mobile Security for Android

    After an Android OS upgrade, Mobile Security locks the device and requires you to input your account password or the unlock key. Trend Micro is already aware of the issue and currently investigating it.

    If you are experiencing this issue, unlock your device manually by following the instructions from this article: How to unlock my mobile device.

    Contact Support
    Need Help?
    Talk to Us

    Give us a call through our available hotlines to help with your concerns.

    See Contact Details
    Chat Icon
    Chat Now

    Start a chat session with one of our Technical Support Engineers.

    Start Chat
    Email Icon
    Send an Email

    Submit a support case and hear from us with 24 - 48 hours.

    Open a Ticket

    Get Support through Social Media


    Facebook Icon
    Ask Vanessa

    Get in touch with our Social Media ambassador on Facebook Messenger.

    Open Messenger
    Community Icon
    Join the Community

    Get answers by posting your questions in our Trend Micro Community.

    Post a Question
    calls-avatar

    Talk to a Trend Micro Support Representative

    Call through our available hotlines to help your with your concerns. Before contacting our support, make sure to prepare your Serial Number.

    Select your country:

    United States and Canada

    United States and Canada
    STANDARD SUPPORT
    • Monday to Friday 5:00 AM - 5:00 PM US Pacific
    • 1 (800) 864-6027
    PREMIUM SUPPORT
    • 24 X 7
    • 1-877-275-8611
    HOME NETWORK SECURITY SUPPORT
    • 24 X 7
    • 1-888-896-6923

    Australia

    Australia
    STANDARD SUPPORT
    • Monday to Friday 7:00 am - 7:00 pm (Sydney Time)
    • 1300 305 289
    PREMIUM SUPPORT
    • 24 X 7
    • 1-800-653-607
    HOME NETWORK SECURITY SUPPORT
    • 24 X 7
    • 1-800-653-607 Option 3

    Philippines

    Philippines
    STANDARD SUPPORT
    • Mon to Fri 8AM - 5PM (Manila Time)
    • 02-8-995-6240

    New Zealand

    New Zealand
    STANDARD SUPPORT
    • Monday to Friday 7:00 am - 7:00 pm (Sydney Time)
    • 0800 004 633
    PREMIUM SUPPORT
    • 24 X 7
    • 0800 004 630
    HOME NETWORK SECURITY SUPPORT
    • 24 X 7
    • 0-800-004-630 Option 3

    Indonesia

    Indonesia
    STANDARD SUPPORT
    • Monday to Friday 9:00am - 6:00pm Indonesia Time
    • +62 811 1211 6868

    Malaysia

    Malaysia
    STANDARD SUPPORT
    • Monday to Friday 8:00am - 5:00pm Malaysia Time
    • 1-800-18-2288
    PREMIUM SUPPORT
    • 24 X 7
    • 1-800-18-7363

    Singapore

    Singapore
    STANDARD SUPPORT
    • Monday to Friday 8:00am - 5:00pm Singapore Time
    • 1-800-888-6868
    PREMIUM SUPPORT
    • 24 X 7
    • 1-800-888-7363

    India

    India
    STANDARD SUPPORT
    • Monday to Saturday 9:00AM to 6:00PM India Standard Time
    • 000-800-919-0954

    United Kingdom

    United Kingdom
    STANDARD SUPPORT
    • Monday to Friday 8:00 – 17:30 GMT
    • +44 2035493381

    Ireland

    Ireland
    STANDARD SUPPORT
    • Monday to Friday 8:00 – 17:30 GMT
    • +44 2035493381

    Germany

    Germany
    STANDARD SUPPORT
    • Monday to Friday 8:00 – 17:30 GMT
    • +49 89 839329987

    France

    France
    STANDARD SUPPORT
    • Monday to Friday 8:00 – 17:30 GMT
    • +33 176686576

    Italy

    Italy
    STANDARD SUPPORT
    • Monday to Friday 8:00 – 17:30 GMT
    • +39 0292593400

    Spain

    Spain
    STANDARD SUPPORT
    • Monday to Friday 8:00 – 17:30 GMT
    • +34 913697128

    Austria

    Austria
    STANDARD SUPPORT
    • Monday to Friday 8:00 – 17:30 GMT
    • +49 81188990997

    Belgium

    Belgium
    STANDARD SUPPORT
    • Monday to Friday 8:00 – 17:30 GMT
    • +44 2035493382

    Bulgaria

    Bulgaria
    STANDARD SUPPORT
    • Monday to Friday 8:00 – 17:30 GMT
    • +44 2035493382

    Cyprus

    Cyprus
    STANDARD SUPPORT
    • Monday to Friday 8:00 – 17:30 GMT
    • +44 2035493382

    Czech Republic

    Czech Republic
    STANDARD SUPPORT
    • Monday to Friday 8:00 – 17:30 GMT
    • +44 2035493382

    Denmark

    Denmark
    STANDARD SUPPORT
    • Monday to Friday 8:00 – 17:30 GMT
    • +44 2035493382

    Estonia

    Estonia
    STANDARD SUPPORT
    • Monday to Friday 8:00 – 17:30 GMT
    • +44 2035493382

    Finland

    Finland
    STANDARD SUPPORT
    • Monday to Friday 8:00 – 17:30 GMT
    • +44 2035493382

    Greece

    Greece
    STANDARD SUPPORT
    • Monday to Friday 8:00 – 17:30 GMT
    • +44 2035493382

    Hungary

    Hungary
    STANDARD SUPPORT
    • Monday to Friday 8:00 – 17:30 GMT
    • +44 2035493382

    Latvia

    Latvia
    STANDARD SUPPORT
    • Monday to Friday 8:00 – 17:30 GMT
    • +44 2035493382

    Luxembourg

    Luxembourg
    STANDARD SUPPORT
    • Monday to Friday 8:00 – 17:30 GMT
    • +44 2035493382

    Netherlands

    Netherlands
    STANDARD SUPPORT
    • Monday to Friday 8:00 – 17:30 GMT
    • +44 2035493382

    Norway

    Norway
    STANDARD SUPPORT
    • Monday to Friday 8:00 – 17:30 GMT
    • +44 2035493382

    Poland

    Poland
    STANDARD SUPPORT
    • Monday to Friday 8:00 – 17:30 GMT
    • +44 2035493382

    Portugal

    Portugal
    STANDARD SUPPORT
    • Monday to Friday 8:00 – 17:30 GMT
    • +44 2035493382

    Romania

    Romania
    STANDARD SUPPORT
    • Monday to Friday 8:00 – 17:30 GMT
    • +44 2035493382

    Russian Federation

    Russian Federation
    STANDARD SUPPORT
    • Monday to Friday 8:00 – 17:30 GMT
    • +44 2035493382

    Slovenia

    Slovenia
    STANDARD SUPPORT
    • Monday to Friday 8:00 – 17:30 GMT
    • +44 2035493382

    Sweden

    Sweden
    STANDARD SUPPORT
    • Monday to Friday 8:00 – 17:30 GMT
    • +44 2035493382

    Switzerland

    Switzerland
    STANDARD SUPPORT
    • Monday to Friday 8:00 – 17:30 GMT
    • +49 81188990997

    South Africa

    South Africa
    STANDARD SUPPORT
    • Monday to Friday 8:00 – 17:30 GMT
    • +44 2035493382

    Bahrain

    Bahrain
    STANDARD SUPPORT
    • Monday to Friday 8:00 – 17:30 GMT
    • +44 2035493382

    Israel

    Israel
    STANDARD SUPPORT
    • Monday to Friday 8:00 – 17:30 GMT
    • +44 2035493382

    Saudi Arabia

    Saudi Arabia
    STANDARD SUPPORT
    • Monday to Friday 8:00 – 17:30 GMT
    • +44 2035493382

    Turkey

    Turkey
    STANDARD SUPPORT
    • Monday to Friday 8:00 – 17:30 GMT
    • +44 2035493382

    United Arab Emirates

    United Arab Emirates
    STANDARD SUPPORT
    • Monday to Friday 8:00 – 17:30 GMT
    • +44 2035493382

    This website uses cookies for website functionality and traffic analytics. Our Cookie Notice provides more information and explains how to amend your cookie settings.

    Learn More Yes, I agree