If you want to stop the automatic renewal of your Trend Micro subscription, follow these easy steps.
Why Keep Auto Renew On?
Auto renew has its benefits:
- Continuous Service: Keeps your protection active without interruptions.
- No Expiry Worries: You don't need to remember renewal dates.
- Less Hassle: Payments and renewals are handled automatically.
- Better Security: Prevents your device from being vulnerable to threats due to an expired subscription.
Still Want to Cancel Auto Renew?
If you want to cancel the automatic renewal of your Trend Micro subscription, follow these steps below. By doing so, you can manage your subscription directly from your Trend Micro Account.
- Log in to Trend Micro Account
Go to https://account.trendmicro.com and sign in with your registered email and password. - Click Manage Subscription
Find the subscription (Serial Number) you want to cancel auto-renewal for, then click Manage Subscription next to it. - Select Cancel Subscription
This will trigger a pop-up that explains what to expect when cancelling auto-renewal. - Click Continue
Proceed with the cancellation process. - Fill Out the Feedback Form
Let us know why you're cancelling by answering a short form, then click Submit. - Select Your Preferred Option
After submitting, you can either select Stay Subscribed or click Stop Auto Renew to manually renew in the future.
I Cannot Find The Manage Subscription Button
If you cannot find the Manage Subscription button, it means your auto-renew subscription is already cancelled. In this case, you will only see a Renew Now button.
If you know your subscription is on auto-renew and still cannot find the Manage Subscription button, you may also see a Cancel Subscription button instead. You can select it and continue with cancelling the auto-renew subscription.
I See "Oops Something Went Wrong"
If you see an "Oops something went wrong" error message after clicking Cancel Subscription, please contact support for assistance.
Cancel Auto Renewal Subscription from Best Buy
If your subscription was purchased from Best Buy, you can contact them at either of these numbers: 1-888-237-8289 or 1-800-433-5778.
Cancel Subscription on your Trend Micro Security for your Business
If you are using a Trend Micro Business product such as Worry-Free Business Security, Apex One, and others, please visit Trend Micro Business Support portal or refer to Trend Micro Business Products Support List. Choose your product, or click the product shown from the link to get the appropriate support.