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If you're looking to take control of your Trend Micro Auto Renew subscription, we're here to guide you through the process.

Cancel Auto Renew Subscription from your Trend Micro Account

If you want to cancel the automatic renewal of your Trend Micro subscription, follow these steps below. By doing so, you can manage your subscription directly from your Trend Micro Account.

  1. Visit your Trend Micro Account.
  2. Sign in with your email and password. If you use Two-Factor Authentication, enter the verification code.
  3. Click the Licenses tab and locate your Trend Micro subscription with Auto Renew.
  4. If you see a Cancel Subscription button, click it, and then confirm by clicking Stop Now.
  5. Note: Click Manage Subscription to cancel Auto-Renewal if you're in Australia or New Zealand.

  6. If you see a "Renew Now" button instead, it means Auto Renew is already off, and manual renewal is required before expiration.

NOTE: If you are using a trial subscription, there is no need to cancel it from your account page. You can allow the trial days to expire or contact support to terminate your trial subscription.

Cancel Auto Renew Subscription from In App Purchases

If you bought your Trend Micro product directly within the app and want to stop automatic renewals, or if you setup your trial version of the Trend Micro mobile apps and want to stop automatic renewals before your trial ends, we have a dedicated solution article available here:

Cancel Auto Renewal Subscription from Best Buy

If your subscription was purchased from Best Buy, you can contact them at this number: 1-888-237-8289 or 1-800-433-5778.

Cancel Subscription on your Trend Micro Security for your Business

If you are using a Trend Micro Business product such as Worry-Free Business Security, Apex One, and others, please visit Trend Micro Business Support portal or refer to Trend Micro Business Products Support List. Choose your product, or click the product shown from the link to get the appropriete support support

Need Further Assistance?

If you encounter any issues like greyed-out cancellation buttons or require help with credit card updates, you can submit a Cancel Auto Renew Request by following these steps:

  1. Go to Trend Micro Submit a Support Case Center.
  2. Under I need help with*, select Cancel Auto Renew.
  3. Choose the product you want to cancel under Product Name*.
  4. Explain the reason for your cancellation under Can you tell us why?*."
  5. Provide your details: First and Last Name, Email Address, and Country.
  6. Click + Enter Order No. and type your Order Number, then click Save.
  7. Complete the Recaptcha, and click Submit Request.
  8. You'll receive a "Successfully Submitted" message with your Ticket Number.
  9. Wait for our email response within 24-48 hours. If it's not in your inbox, check your spam or junk mail folder.
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