Views:

Opt out, cancel or unsubscribe to a Trend Micro Auto Renew subscription if you want to renew them manually.

Submit a Cancel Auto Renew Request

NOTE: For purchases made through your ISP, contact your ISP provider to settle your account.

  1. Go to https://helpcenter.trendmicro.com/en-us/srf/.
  2. Choose Cancel Auto Renew, then select the Product that was subscribed to Auto Renew.
  3. Fill out the needed information:
    • Reason you want to stop Auto Renew (Can you tell us why?)
    • First and Last Name
    • Email Address
    • Order Number (Where do I find it?)
    • Country
  4. Click the Recaptcha, then click Submit Request.
  5. Wait for our reply through your email within 24-48 hrs.
    If you do not see the email, check your junk mail folder or spam folder.

Stop Auto Renew from the Trend Micro Account portal

  1. Go to https://account.trendmicro.com/.
  2. Type your email address and password, then click Sign In.
    If you set up Two-Factor Authentication, you will need to type in the verification code sent to your preferred method (Authenticator App, Email or Text).
  3. Click the Licenses tab, then click the Stop Auto Renew button next to your existing subscription.
    If, instead, you see a Renew Now button, it means Auto Renew is already turned OFF so you do not need to do anything. You will need to renew manually before it expires.

Need help?

Give us a call or start a chat and let our Trend Micro Support Representatives guide you.

See also

Comments (0)
Add a comment