1. Go to Trend Micro Account.
   
2. Type your email address, password and verification code you can see at the right, then click Sign In.
3. Under the Licenses tab, check the following:
   • If the button under Expiration Date says Stop Auto Renew, it means your subscription is on AUTO RENEW.
   • If the button under Expiration Date says Renew Now, it means your subscription is on MANUAL RENEW.

You can check the Auto Renewal date on the Order Confirmation Email you have received during your last purchase.

You will also receive an email from Trend Micro reminding your Auto Renewal two (2) weeks before the Auto Renew date.

Check your Auto Renew in Trend Micro Account

1. Go to Trend Micro Account.
   
2. Type your email address, password and verification code you can see at the right, then click Sign In.
3. Under the Licenses tab, look for the Expiration Date section, easily located at the left pane.

To securely check which credit card you used, contact our Technical Support for assistance.

The introductory purchase price you transacted at the time is valid for the first term of your new subscription. Your subscription renews each year at the then-current subscription renewal price. Pricing may subject to change.

Contact our Technical Support for assistance in Auto Renew transactions.

Cancel Auto Renew via Trend Micro Account

1. Go to Trend Micro Account.
2. Type your email address and password, then click Sign In.
   • If you forgot the registered email address but you have the serial number, click Forgot which address you used before?
   • If you forgot the password, click Forgot password?
   • If you are unable to disable the Auto-Renewal and the registered email address is already inactive, contact our Technical Support for assistance.
3. Under the Licenses tab, click Stop Auto Renew.

Cancel Auto Renew via findmyorder.com

1. Go to findmyorder.com.
2. Provide either of the following, then click Find:
   • Your Order Number and password
   • Your email address and the last five (4) digits of your credit card
3. Click Manage Subscription.
4. Below the Subscription Status, click Cancel Subscription.
5. Click Continue.

You will be charged 90% of the regular price. 10% of the regular price of the product will be discounted for every auto-renewal.

An email including the exact price of your subscription will be delivered to you before the automatic renewal happens.

There is no way to change or update the billing information once the online order has been completed. You will need to cancel the Auto Renewal service that came with the recent subscription, so that you will be able to manually perform the next renewal and provide the updated billing information. To cancel the Auto-Renewal Service, check How do I disable or cancel Auto-Renew?

If you have already used My Account to verify that your subscription is enrolled with the Auto-Renewal program and noticed that your expired license has still not been renewed, contact our Technical Support for assistance.

The information about this service is located in the Trend Micro Shopping Cart, under the product name column.

If you did not click on the Update Auto Renewal status link while processing the order online, you would have been enrolled with the service by default, thereby authorizing the system to automatically charge the same credit card with the next renewal.

The automatic renewal feature will not be cancelled, you need to manually disable it from your Trend Micro Account.
See How do I disable or cancel Auto-Renew? above.

This message is usually sent if you have changed your credit card information or the credit card account is no longer valid. In this case, you will need to manually renew your subscription online. To do this, click on the Renew Now link in the email to be redirected on the Trend Micro Online Renewal page.

Since you will be asked for your serial number during the online renewal, take note of this information beforehand to avoid encountering issues when processing the order.

This happens when the Automatic Renewal (Auto Renew) fails to renew your program because of any of the following:

• Your credit card has expired or the details are not correct and should be updated.
• Your preauthorization has failed. Authorization hold is the practice within the banking industry of authorizing electronic transactions done through a debit or credit card. This held balance will be unavailable until either of the following:
  • The merchant clears the transaction or settlement.
  • The hold "falls off"

To resolve this issue, follow the steps below:

1. Talk to one of Trend Micro's support representative by calling directly according to your appropriate region:

   Call Support

2. Contact your bank regarding the issue.

Currently, there is no way to change the credit card registered to the Auto-Renewal program. To get a discounted renewal, you need to manually renew your subscription. Do the following:

1. Cancel your existing Auto-Renewal subscription. See How do I disable or cancel Auto-Renew? .
2. Wait for the confirmation email stating that you have been opted out of the auto-renew service.
3. Perform a manual renewal online and provide a new credit card information.

   You will need to renew the subscription before it expires to avail the discounted renewal price.

To manually renew your Trend Micro subscription, you may refer to this Knowledge Base article: How to renew Trend Micro Security for Windows.

Renew your subscription early to change billing or credit card information

1. Go to your Trend Micro Account.
2. Type your email address and password, then click Sign In.
3. Under the License tab, click the Renew button.

   If your current product is subscribed to Auto-Renew, disable Auto-Renew first before you can see the Renew button. Do the following:

   1. Click Stop Auto Renew.
      When you successfully disabled Auto-Renew, you should see the Renew button.
4. After clicking Renew, you will be redirected to the Trend Micro Online Store.
5. Choose which Renewal best suits your needs.
6. Review the prices, then click Checkout.
7. On the Billing/Payment Information form, provide your new billing or credit card information.

Contact Trend Micro Support to change billing or credit card information

To secure your billing or credit card information, talk to one of Trend Micro's support representative by calling directly according to your appropriate region:

Call Support