Why Was I Billed Twice?

Here are some possible reasons why you might see a double charge on your bank account:

1. Auto-renew is enabled, and a manual renewal was made: Auto renew of your subscription is enabled and the payment may have been processed already and you did a manual renewal on your subscription.
2. Multiple Subscriptions: You may have another subscription with auto-renewal, which was processed, making it seem like you were charged twice for your current subscription.
3. Multiple Accounts: You may have another account with an auto-renewing subscription, which was processed, making it appear as though you were charged twice for your current subscription.
4. Billing System Error: Sometimes, technical glitches in the billing system can cause duplicate charges.

To prevent this, you can:

1. Cancel the Auto Renewal feature before manually renewing your subscription.
2. Log in to your Trend Micro Account to verify your subscription status.
3. Double-check your billing information before completing your order or renewal.
4. Cancel the Auto Renewal for subscriptions you no longer use.

See also

• How to Refund Trend Micro Online Purchases