Here are some possible reasons why you might see a double charge on your bank account:
- Auto-renew is enabled, and a manual renewal was made: Auto renew of your subscription is enabled and the payment may have been processed already and you did a manual renewal on your subscription.
- Multiple Subscriptions: You may have another subscription with auto-renewal, which was processed, making it seem like you were charged twice for your current subscription.
- Multiple Accounts: You may have another account with an auto-renewing subscription, which was processed, making it appear as though you were charged twice for your current subscription.
- Billing System Error: Sometimes, technical glitches in the billing system can cause duplicate charges.
To prevent this, you can:
- Cancel the Auto Renewal feature before manually renewing your subscription.
- Log in to your Trend Micro Account to verify your subscription status.
- Double-check your billing information before completing your order or renewal.
- Cancel the Auto Renewal for subscriptions you no longer use.
If you wish to cancel and request a refund for the second charge, follow these steps:
- Go to the Trend Micro Refund Request Page: https://helpcenter.trendmicro.com/en-us/srf/.
- Select Refund a Recent Purchase under I need help with.
- Select Online under Sales Channel.
- Pick the product you wish to return and explain why, then fill in your contact details.
- Click Agree and Continue.