To renew your Trend Micro subscriptions, simply sign in to your Trend Micro Account or you can do it directly from the app. Below are step-by-step instructions to help you renew your subscription quickly and easily, whether you're using the app or the website.
How do I renew my subscription?
Choose one of the following methods to renew your Trend Micro subscription:
Through Your Trend Micro Account
- Visit the My Trend Micro Account portal at https://account.trendmicro.com and sign in.
- Under the Licenses tab, find the subscription you want to renew.
- Click or tap Renew Now next to your activation code to see the Renewal Price and Upgrade Offers for your subscription.
- If you see a Cancel Subscription button, click it to stop the automatic renewal that uses your old card. You can reactivate it later with your new card. You will see the Renew Now button after.
- If you are in Australia or New Zealand and have auto-renewal enabled, you will see Manage Subscription next to your subscription. Click it to update your auto-renewal settings or renew your subscription manually. You will see the Renew Now button after.
- Follow the secure checkout instructions to renew or upgrade your subscription.
Using the Trend Micro App
- Open your Trend Micro app.
- Find and tap on the Renew Now button to see the Renewal Price or Upgrade Offers for your subscription..
- Follow the on-screen instructions to complete the checkout process securely.
Purchased through Best Buy or an ISP
- For Best Buy purchases, call 1-888-237-8289.
- For subscriptions via an ISP, contact your provider directly.
Using Your Activation Code
If you prefer to renew online, have your activation code or serial number ready to complete the transaction. Follow the instructions on this page:
What is the cost of renewing my subscription?
To check the renewal price or cost of your subscription, you can follow the simple steps below:
- Visit the My Trend Micro Account portal at https://account.trendmicro.com and sign in.
- Under the Licenses tab, find the subscription you want to renew.
- Click or tap Renew Now next to your activation code to see the Renewal Price and Upgrade Offers for your subscription.
NOTE:- If you see a Cancel Subscription button, click it to stop the automatic renewal that uses your old card. You can reactivate it later with your new card. You will see the Renew Now button after.
- If you are in Australia or New Zealand and have auto-renewal enabled, you will see Manage Subscription next to your subscription. Click it to update your auto-renewal settings or renew your subscription manually. You will see the Renew Now button after.
Why am I getting an early renewal email?
Interrupted protection can put your information and devices at risk. To help you avoid this, Trend Micro sends an early email reminder to renew your subscription on time. The email shows your subscription name, renewal price, and a link to renew.
How does early renewal work?
Early renewal adds either 1 or 2 years to your subscription, depending on what you choose. It starts right after your payment is processed, or within 24 to 48 hours based on your bank. You wonβt lose any remaining days or months on your current subscription; it will simply add to the time you already have.
Note: Renewing your current subscription is not the same as buying a new one. When you renew, your existing subscription is extended, keeping your current settings and protection. If you buy a new subscription, you may have to set up your account again and might lose any remaining days on your current plan.
Why can't I renew my subscription?
If you are experience difficulties with your Trend Micro subscription renewal, here are a few steps you can take:
- Ensure you are following the renewal instructions accurately. If you are unsure of the steps, check the "How do I renew my subscription?" section of this article for detailed instructions.
- Take note of any error messages that appear. These messages can provide important clues about what might be preventing the renewal.
- If you've confirmed the steps and you continue to face issues, it may be time to seek further assistance. Chat with our support team at this link: https://helpcenter.trendmicro.com/en-us/prechat/
Why don't I see the Renew Now button?
If you do not see the Renew Now button and only see the Cancel Subscription button, this indicates that the automatic renewal of your subscription is still on, so your subscription will automatically renew your protection. To update your credit card information or do a manual renewal, follow these steps:
- Visit the My Trend Micro Account portal at https://account.trendmicro.com and sign in.
- Under the Licenses tab, find the subscription you want to manage.
- If you see a Cancel Subscription button, click it, and then confirm by clicking Stop Now.
- Note: Click Manage Subscription to cancel Auto-Renewal if you're in Australia or New Zealand.
- If you see a Renew Now button instead, it means Auto Renew is already off, and manual renewal is required before expiration.
Are there issues with renewal because I'm not in the USA or Canada?
If you are located outside the USA or Canada and are experiencing issues with renewing your Trend Micro subscription, it could be related to regional restrictions or pricing differences. Here are some steps to help you resolve these issues:
- Visit the Trend Micro website specific to your region. You can usually find this by going to the main Trend Micro website and selecting your location from the list of countries at the top of the page.
- If you're automatically redirected to a regional website that's incorrect, clear your browser cookies or use a private/incognito browsing window to access the correct site based on your current location.
- For pricing issues, it's important to note that subscription fees can vary by region due to local taxes, currency exchange rates, and other factors. If discrepancies in pricing occur, contact our Trend Micro Support for clarification.
Does clicking Renew Now takes you to the Trend Micro for Business page?
If you're being redirected to the Trend Micro for Business page while trying to renew your subscription through your Trend Micro account, try renewing through the Trend Micro app. If you're still redirected, contact Trend Micro Support for assistance.
