If you bought your Trend Micro subscription from a retail store, you might be asked to enter your billing information during activation.
Why Do I Need to Enter My Billing Info?
Entering your billing information is an important step that helps us complete your setup and keep your protection running smoothly. It’s part of the activation process, so you’ll need to enter these details before moving forward — but the good news is that it only takes a moment and ensures everything is ready for you.
Rest assured — you won’t be charged until your current subscription ends, and we’ll always let you know ahead of time. Plus, you’re free to turn off Auto Renewal whenever you like.
What Would I Benefit From Entering My Billing Info?
- Your protection stays active with no gaps.
- You’ll receive reminders before any renewal charges.
- You can turn off Auto Renewal at any time — it’s completely up to you.
Which Debit and Credit Cards are Accepted for Auto Renewal?
- Visa
- Mastercard
- American Express
- Discover
What if I Want to Cancel Auto Renewal?
You can manage your subscription directly from your Trend Micro Account.
- Log in to Trend Micro Account: Go to https://account.trendmicro.com and sign in with your registered email and password.
- Click Manage Subscription: Find the subscription (Serial Number) you want to cancel auto-renewal for, then click Manage Subscription next to it. If you cannot see the Manage Subscription button or if the button is not working, please contact support for assistance.
- Select Cancel Subscription: This will trigger a pop-up that explains what to expect when cancelling auto-renewal.
- Click Continue: Proceed with the cancellation process.
- Fill Out the Feedback Form: Let us know why you're cancelling by answering a short form, then click Submit.
- Select Your Preferred Option: After submitting, you can either select Stay Subscribed or click Stop Auto Renew to manually renew in the future.
HOWEVER, if you don’t have a credit card or other payment methods to use to set up Auto Renewal, feel free to contact Trend Micro Support for further assistance.