If you turned off auto-renew but still got charged, here are some reasons why:
- Uninstalling the app doesn't cancel auto-renew: Removing the app from your device doesn't stop auto-renew. You need to turn it off manually.
- Canceled in the wrong store: If you bought your subscription through the App Store, Microsoft Store, or Google Play, you need to cancel auto-renew there, not in the Trend Micro app.
- Canceled too late: If you canceled close to the renewal date, the cancellation might not have processed in time, and you could be charged.
- Multiple subscriptions: You might have more than one subscription. Canceling one doesn't stop the others from auto-renewing.
- Multiple accounts: If you have more than one account, you might have canceled auto-renew on the wrong account.
- New subscription doesn't cancel old one: Buying a new subscription doesn't cancel your old one. You need to turn off auto-renew for the old subscription manually.
- Auto-renew is on by default: When you buy a new subscription, auto-renew is turned on automatically, even if you haven't activated it yet.
- Account sync delay: Sometimes changes take a while to update across systems. If you canceled close to the renewal date, you might still get charged.
- Billing errors: Occasionally, there can be billing errors that result in charges even after you canceled auto-renew.
What Can I Do Next?
To make sure your subscription’s auto-renewal was successfully canceled, follow these steps:
- Go to the Trend Micro Subscription Management Account.
- Sign in using the email address and password associated with your subscription.
- Don't have an account yet? Click Create an account at the bottom of the sign-in page.
- Under the Subscriptions section, click Cancel Subscription next to the product you want to stop renewing automatically.
Once canceled, you should see a Reactivate Subscription button next to your plan — this confirms that auto-renewal is off.
