All Trend Micro Security products come with a 30-day money back guarantee. If you're not satisfied within 30 days of purchase, you can get a full refund, minus any shipping costs.
How Can I Request a Refund by Email?
For a quick refund via email, just follow these simple steps:
- Go to the Trend Micro Refund Request Page.
- Select Refund a Recent Purchase under "I need help with".
- Choose how you bought your product (Online or Retail) under Sales Channel.
- Pick the product you wish to return and explain why.
- Fill in your contact details.
- Click Agree and Continue.
Expect your refund for online purchases within 5-7 business days, and for retail purchases, within 45 days.
Can I Request a Refund Online?
Yes, you can also request a refund through findmyorder.com:
- Visit findmyorder.com.
- Input your order number and password. You can find this in the Order Confirmation Email.
- Click Find Order to log in.
- Follow the on-screen instructions to request a return.
Your refund will be processed in about 5-7 business days once confirmed.
You can also explore additional information on refunds for in-app purchases directly in the Trend Micro app.
Request a Refund from Best Buy
If your subscription was purchased from Best Buy, you can request a refund by contacting Best Buy at one of the following numbers:
- 1-888-237-8289
- 1-800-433-5778
