Views:

All Trend Micro Security products have an unconditional 30-day money back satisfaction guarantee. You may return these products to Trend Micro for any reason within this timeframe and receive a full refund of the purchase price less shipping and handling fees. Allow us six weeks for refund requests to be processed.

Submit a Refund Request Purchased Online

NOTE: For purchases made through your ISP, contact your ISP provider to settle your account.

  1. Go to https://helpcenter.trendmicro.com/en-us/srf/.
  2. Choose Refund a recent ONLINE purchase under I need help with*.

    Refund Trend Micro online purchase subscription

  3. Select the Product you want to refund under Product Name*.

    Choose the product to refund Trend Micro online purchase subscription

  4. State the reason why you want to refund your recent purchase under Can you tell us why?*.

    Tell us why you want to refund Trend Micro online purchase subscription

  5. Fill out these details:
    • First and Last Name
    • Email Address
    • Country

    Fill out your information

  6. Click + Enter Order No., type the Order Number of your subscription, then click Save.

    Type the Order Number to refund Trend Micro online purchase subscription

    Type the Order Number to refund Trend Micro online purchase subscription

  7. Click the Recaptcha, then click Submit Request.

    Submit Request to refund Trend Micro online purchase subscription

    You will see a "Successfully Submitted" message which also includes your Ticket Number.

  8. Reply to the email we sent through the email address you entered for confirmation.

    Once our Support Representatives confirmed and processed your request, you will receive the amount charged to the same account you used during the transaction within 5-7 business days.

    If you do not see the email, check your junk mail folder or spam folder.

Refund via findmyorder.com (Online Purchase)

  1. Go to https://store.trendmicro.com/store/tmapac/en_US/help.
  2. Enter your order number and password.

    Quick Order Look Up

    You can refer to your order confirmation email for the order number and password.

    If you forgot your Digital River account password, contact our Customer Support for assistance.

  3. Click Find to log in.
  4. After logging in, look at the lower right of the page and click request a return.

    Refund a Trend Micro Product - Request a Return

    You will not see the request a refund option if you made your request 30 days after the purchase.

  5. At the Return Request page, tick Return All.

    Refund a Trend Micro Product - Return All

  6. Select a reason why you are returning the product.

    Refund a Trend Micro Product - Select Reason

  7. Click Submit to continue.
  8. Verify the product, price, and quantity, then click Submit.

    Refund a Trend Micro Product - Verify and Submit Request

  9. Click Accept/Deny Letter of Destruction to be redirected to the terms and conditions of the product(s) you wish to return.

    Refund a Trend Micro Product - Letter of Destruction

  10. Accept the terms and conditions, tick Accept on the lower left of the page, then click Save.

    Refund a Trend Micro Product - Accept Letter of Destruction

    Refund a Trend Micro Product - Save Letter of Destruction


    You will see a confirmation page.

    Refund a Trend Micro Product - Status of Letter of Destruction


    Once the refund request is confirmed, you will receive the amount charged to the same account you used during the transaction within 5-7 business days.

Comments (0)
Add a comment