How to Refund Trend Micro Retail Purchases

You’re offline. This is a read only version of the page.

You might experience delays before connecting with a Trend Micro Representative.

If the chat and phone lines are busy, sign in and ask our Trend Companion for quick and friendly assistance.

Views:

All Trend Micro Security products purchased from authorized retail stores are eligible for a 30-day money-back guarantee.

First-Time Purchase

If you purchased your subscription directly from a retail store, visit the store with your proof of purchase and request a refund.

If your subscription was initially purchased from a retail store but later auto-renewed, follow these steps to request a refund:

Go to the Trend Micro Refund Request Page: https://helpcenter.trendmicro.com/en-us/srf/.
Select Refund a Recent Purchase under "I need help with".
Select Online under Sales Channel.
Pick the product you wish to return and explain why.
Fill in your contact details.
Click Agree and Continue.

If you purchased your subscription directly from a retail store, visit the store with your proof of purchase and request a refund.

If your subscription was initially purchased from a retail store but later auto-renewed, follow these steps to request a refund:

Go to the Trend Micro Refund Request Page: https://helpcenter.trendmicro.com/en-us/srf/.
Select Refund a Recent Purchase under "I need help with".
Select Online under Sales Channel.
Pick the product you wish to return and explain why.
Fill in your contact details.
Click Agree and Continue.