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How to Refund Trend Micro Retail Purchases

LAST UPDATED: APR 30, 2025

All Trend Micro Security products purchased from authorized retail stores are eligible for a 30-day money-back guarantee.

First-Time Purchase

If you purchased your subscription directly from a retail store, visit the store with your proof of purchase and request a refund.

Auto-Renewed Subscription

If your subscription was initially purchased from a retail store but later auto-renewed, follow these steps to request a refund:

  1. Go to the Trend Micro Refund Request Page: https://helpcenter.trendmicro.com/en-us/srf/.
  2. Select Refund a Recent Purchase under "I need help with".
  3. Select Online under Sales Channel.
  4. Pick the product you wish to return and explain why.
  5. Fill in your contact details.
  6. Click Agree and Continue.

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