All Trend Micro Security products have an unconditional 30-day money back satisfaction guarantee. You may return these products to Trend Micro for any reason within this timeframe and receive a full refund of the purchase price less shipping and handling fees. Allow us six weeks for refund requests to be processed.
For Online Purchases
- Go to http://www.findmyorder.com/.
- Enter your order number and password, or your email address and the last four digits of your credit card.
You can refer to your order confirmation email for the order number and password.
If forgot your Digital River account password, you can contact our Customer Support.
- Click Find to log in.
- After logging in, look at the lower right of the page and click request a return.
You will not see the request a refund option if you made your request 30 days after the purchase.
- At the Return Request page, tick Return All.
- Select a reason why you are returning the product.
- Click Submit to continue.
- Verify the product, price, and quantity, then click Submit.
- Click Accept/Deny Letter of Destruction to be redirected to the terms and conditions of the product(s) you wish to return.
- Accept the terms and conditions, tick Accept on the lower left of the page, then click Save.
You will see a confirmation page.
Once the refund request is confirmed, you will receive the amount charged to the same account you used during the transaction within 5-7 business days.
