All Trend Micro Security products come with a 30-day money back guarantee. If you're not satisfied within 30 days of purchase, you can get a full refund, minus any shipping costs.

How Can I Request a Refund by Email?

For a quick refund via email, just follow these simple steps:

  1. Go to the Trend Micro Refund Request Page.
  2. Select Refund a Recent Purchase under "I need help with".
  3. Choose how you bought your product (Online or Retail) under Sales Channel.
  4. Pick the product you wish to return and explain why.
  5. Fill in your contact details.
  6. Click Agree and Continue.

Expect your refund for online purchases within 5-7 business days, and for retail purchases, within 45 days.

Can I Request a Refund Online?

Yes, you can also request a refund through

  1. Visit
  2. Input your order number and password.
  3. Click Find to log in.
  4. Follow the on-screen instructions to request a return.

Your refund will be processed in about 5-7 business days once confirmed.

How Do I Check My Refund Status?

Tracking your refund is easy:

  1. Visit the Trend Micro Refund Status Website.
  2. Enter your email and the Ticket ID from your confirmation email.
  3. Click View Status.

You can also explore additional information on refunds for in-app purchases directly in the Trend Micro app.

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