All Trend Micro Security products come with a 30-day money-back guarantee. If you’re not happy with your purchase within 30 days, you can get a full refund, minus any shipping costs.
- Go to the Trend Micro Refund Request Page: https://helpcenter.trendmicro.com/en-us/srf/.
- Select Refund a Recent Purchase under "I need help with".
- Select Online under Sales Channel.
- Pick the product you wish to return and explain why.
- Fill in your contact details.
- Click Agree and Continue.
How Can I Check the Status of My Submitted Request?
- Go to Case Management Portal
- Find the refund request you submitted
- Wait for the refund request to be processed
Go to Case Management Portal. If prompted to sign in, provide your Trend Micro account username and password.
You will see a list of support cases, including your recent refund request. If you see your request listed, it means it has been successfully submitted.
You will receive an email once a Trend Micro Support Representative has processed your refund. You can also see any updates by clicking the case title of your refund request. If you need to follow up, click Reply, type your message, and then click Submit.
