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All Trend Micro Security products have an unconditional 30-day money back satisfaction guarantee. You may return these products to Trend Micro for any reason within this timeframe and receive a full refund of the purchase price less shipping and handling fees. Allow us six weeks for refund requests to be processed.

For Online Purchases

  1. Go to http://www.findmyorder.com/.
  2. Enter your order number and password, or your email address and the last four digits of your credit card.

    You can refer to your order confirmation email for the order number and password.

    If forgot your Digital River account password, you can contact our Customer Support.

  3. Click Find to log in.
  4. After logging in, look at the lower right of the page and click request a return.

    request a return

    You will not see the request a refund option if you made your request 30 days after the purchase.

  5. At the Return Request page, tick Return All.

    Retrun All

  6. Select a reason why you are returning the product.

    Return Request page

  7. Click Submit to continue.
  8. Verify the product, price, and quantity, then click Submit.

    Verify > Submit

  9. Click Accept/Deny Letter of Destruction to be redirected to the terms and conditions of the product(s) you wish to return.

    Accept/Deny Letter of Destruction

  10. Accept the terms and conditions, tick Accept on the lower left of the page, then click Save.

    Accept

    Save


    You will see a confirmation page.

    Letter of Destruction


    Once the refund request is confirmed, you will receive the amount charged to the same account you used during the transaction within 5-7 business days.

For Retail Purchases

If you purchased from a retail outlet, and the retailer will not accept the product return, you may return the product to Trend Micro within 30 days from the purchase date. You must furnish a copy of the retail purchase receipt in order to be eligible for a refund.

Contact our Customer Support, then provide these information:

  • Product to refund
  • Reason for the refund and your complete postal mail address under the Description field
  • Scanned copy of your receipt

Trend Micro will send your check via postal mail 4-6 weeks after your refund request is confirmed.

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