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To get your money back, you need to submit a refund request to Apple App and Google Play Store official websites.

Apple App Store In-App Purchase

  1. Go to https://reportaproblem.apple.com.
  2. Sign in with the Apple ID you used to purchase the product.
  3. On the Report a Problem website, click the Purchases tab.
  4. Under Purchases tab, click Report a Problem to the right of the One Series Subscription.
  5. Choose a reason for the problem. Describe your issue, then click Submit.

    Based on the information that you provide, Apple might provide a refund directly, refer you to the developer, require additional information, or might deny the refund request based on refund eligibility.

Google Play Store In-App Purchase

  1. Go to https://play.google.com/.
  2. At the top right, click your Profile Picture.
  3. Select Payments & subscriptions, then choose Budget & order history.
  4. Click Report a problem on the order you want to refund.
  5. Choose a reason why you want to refund the app.
  6. Finish the form. Note that you need a refund.
  7. Click Submit once done.

See also

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