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Your mobile device tells you the Trend Micro Web Guard feature is turned off.

Why did this happen?

  • Your mobile device is in Power Saving Mode which stops Web Guard and other apps from running in the background.

How do I fix it?

  1. Update your Mobile Security app.
  2. Open the Mobile Security app and run a scan. After it finishes, tap Things to fix then check if Run in the Background option is available under the Insights tab.
  3. Tap Set Up, then tap Allow. This setting will allow Mobile Security to protect you even when the app is closed.

Still having issues?

Remove it from your Power Saver Mode settings or add it in Autostart/Autolaunch apps.

Steps may vary depending on the device model. If your device is not listed below, search for Battery or Power Saver from your Settings.

Expand All
For Huawei devices
For OPPO devices
For Samsung A13
For Samsung Galaxy Note 5
For Samsung S22 Ultra
For Sony XZP
For Xiaomi/Mi devices
For ZTE Axon 7

See also

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