You must first install and activate your Trend Micro product on your computer or mobile device so you can claim the cashback promotion.
- Visit our official cashback website depending on where you purchased our products:
- Enter your Serial Number, then click Submit.
- Fill out the needed information, then click Submit.
You will receive a system email notification to the email address you typed in with a ticket number for future communication with the Cashback Customer Service Team.
Where can I find my Serial Number?
The product serial is located on your Order Confirmation
It will appear on the barcode and will be 20 alphanumeric characters long, beginning with an X and will look similar to this example:
Where can I find my Cashback Serial Number?
It is also found on your Order Confirmation and your Order Confirmation Email with this format: T50.
What is my Bank ID?
All bank account numbers in New Zealand use this pattern: AA BBBB CCCCCCC DDD.
The first six digits (AA BBBB) denote the Bank ID. The next seven digits (CCCCCCC) show the account number, the remaining digits show the account suffix (usually 2 or 3 numbers).
If your account number is 12-3456-1234567-00:
- Bank ID: 12-3456
- Account number: 123456700
How will I receive my cashback?
Cashback is issued via EFT (Electronic Funds Transfer) and paid into a nominated bank account only.