How to submit Trend Micro cashback claims

Where to fill up Cashback Form

Note: You must first install and activate your Trend Micro product on your computer or mobile device so you can claim the cashback promotion.

1. Visit our official cashback website depending on where you purchased our products:
   • Online Purchase:
     https://apac-eticket.trendmicro.com/cashback/.
   • Retail Store Purchase (Australia 50 AUD Cashback):
     https://apac-eticket.trendmicro.com/ultimatepromotion/.
   • Retail Store Purchase (New Zealand 50 NZD Cashback):
     https://apac-eticket.trendmicro.com/ultimatepromotion/nz/.
   • Retail Store Purchase (Australia 30 AUD Cashback):
     http://www.cashback.trendmicro.com.au/.
   • Retail Store Purchase (New Zealand 30 NZD Cashback):
     http://www.cashback.trendmicro.co.nz/.
2. Enter your Serial Number, then click Submit.
3. Fill out the needed information, then click Submit.

   You will receive a system email notification to the email address you typed in with a ticket number for future communication with the Cashback Customer Service Team.

Where to get Product Serial Number

• For Online Purchases, you will see it on the Order Confirmation Email.
• For Retail Purchases, you will see it on the barcode of the Order Confirmation Receipt.

Product Serial Number Format

20 alphanumeric characters, beginning with an X and will look similar to this example:

• XEAF-1234-5678-5015-4624

Where to get Cashback Serial Number

• For Online Purchases, you will see it on the Order Confirmation Email.
• For Retail Purchases, you will see it on the barcode of the Order Confirmation Receipt.

Cashback Serial Number Format

• T50

Where to check your Bank ID

All bank account numbers in New Zealand use this pattern: AA BBBB CCCCCCC DDD.

The first six digits (AA BBBB) denote the Bank ID. The next seven digits (CCCCCCC) show the account number, the remaining digits show the account suffix (usually 2 or 3 numbers).

If your account number is 12-3456-1234567-00:

• Bank ID: 12-3456
• Account number: 123456700

How you will get your cashback claim

You will receive it via EFT (Electronic Funds Transfer) to the bank account you entered on the cashback form.

Check Cashback Claim status

NOTE: The cashback process takes 28 business days, starting from the date you submitted the cashback form.

1. Visit our official cashback claim status website here:

   https://apac-eticket.trendmicro.com/cashback/view.php.

2. Enter the e-mail address you used in filing the cashback.
3. Type the Ticket ID you see on the email you received after filing the cashback.
4. Click the View Status button to proceed.