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If you've purchased Trend Micro products and services in Australia and New Zealand, it's time to get your cashback. Here's a step-by-step guide to make the process simple for you.

Where to File for Cashback

Before you start, make sure you've installed and activated your Trend Micro product on your computer or mobile device. Once that's done, head over to the appropriate cashback website based on your purchase:

How to File Your Cashback Claim

    Activate your Trend Micro Serial Number/Activation Number and make sure that auto-renewal was turn on.
  1. Visit the provided link and choose the cashback promotion that corresponds to your purchase.
  2. Sign in to your existing account or register a new account if you don't have one.
    • Note: Trend Micro account and Trend Micro Business Center account are not the same; you need a separate account for cashback claims.

    How To Claim Cashback Promo

  3. Set up your two-factor authenticator or click skip if not desired.
  4. How To Claim Cashback Promo

  5. Ensure your region is aligned with your current location. Click the region icon on the top-left side of the page to change if necessary.
  6. How To Claim Cashback Promo

  7. Fill out your information accurately. Incorrect information may prevent processing of your claim. If you have questions, check the FAQ button in the top-right corner.
  8. How To Claim Cashback Promo

    • Note: To process your claim for a retail purchase, a copy of your purchase receipt from the retail store is required.
  9. After submitting your application, you can view the details by clicking on the cashback ID on the Cashback page. You will also received a Email notification with the Case ID. Once the Claim has been approved, please allow up to 28 business days for the cashback to be credited to your nominated back account.

Important Note: Read the Terms and Conditions:

  • Make sure you understand the terms and conditions of the cashback program, including the validity period and any restrictions or requirements.

Where to Find Your Activation Code

  • For Online Purchases, you will see it on the Order Confirmation Email.
  • For Retail Purchases, you will see it on the barcode of the Order Confirmation Receipt.
  • Activation Code Format: 20 alphanumeric characters, beginning with an X (e.g., XEAF-1234-5678-5015-4624).

Where to Find Your Cashback Number

  • For Online Purchases, you will see it on the Order Confirmation Email.
  • For Retail Purchases, there is no cashback code needed. However, the sale receipt (tax invoice) is required for claiming the cashback promotion.

What is My BSB No.?

BSB No. stands for Bank State Branch Number and is used by Australian banks to indicate the state and branch the account number came from. To find your BSB Number:

  • Search online using the official BSB search tool provided by the Australian Payments Network.
  • Check your bank statement; it's usually printed there.
  • Contact your bank's customer service hotline for assistance.

What is My Bank Account Number?

For New Zealand citizens, bank account numbers follow this pattern: AA BBBB CCCCCCC DDD. The first six digits (AA BBBB) denote the Bank ID, the next seven digits (CCCCCCC) represent the account number, and the remaining digits show the account suffix (usually 2 or 3 numbers).

If your account number is 12-3456-1234567-00:

  • Bank ID: 12-3456
  • Account Number: 123456700

How Will I Get My Money Back?

Your cashback will be delivered via EFT (Electronic Funds Transfer) to the bank account you entered on the cashback form.


If you encounter any issues during the process, don't hesitate to start a live chat for assistance.

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