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After purchasing Trend Micro products and services online through our official Online Store, you will receive an Order Confirmation Email that includes your Order Number and other purchase details.

  1. Check your email for an Order Confirmation Email sent by Trend Micro.
  2. Look for the Subject Title: Trend Micro - Order confirmation for order or Trend Micro - Subscription Renewal.
  3. Search for the Order Number you will see inside the email. Here are some examples:

    Sample Trend Micro Order Confirmation Email

    Sample Trend Micro Order Confirmation Email

    You can also sometimes see the Order Number on the Email Subject Title:
    Trend Micro - Order confirmation for order #XXXXXXXXXXXXX

I cannot find the Order Confirmation Email

  • Check your junk mail folder or spam folder.
  • Get a copy of your Order Confirmation Email here.