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After buying Trend Micro products online from our Official Online Store, you will receive an Order Confirmation Email. This email contains your invoice number and other details about your purchase.

Check Your Order Confirmation Email

  1. Look for an email from Trend Micro, either from::
    • no-reply@store.trendmicro.com
    • no-reply@cleverbridge.com
  2. The subject line will say either:
    • Order Confirmation for Your Trend Micro # XXXXX
    • Reference #XXXXXXXXX: Your (product name) order

      • NOTE: The "XXXXX" represents your reference number.

  3. You can find your Invoice Number (or Reference Number) at the top or middle part of the email.

I Cannot Find the Order Confirmation Email

If you can't find the email, check your junk mail or spam folder.

I Want to Cancel or Refund an Order

Trying to cancel or refund a subscription on the Trend Micro Refund Request page but can’t find your Invoice Number? Simply check the box next to I entered my order number but received an error.* to proceed.

Keywords: Order Number, Order ID, invoice number, reference number
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