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Know what to do when the test website is not blocked by the Home Network Security app.


Clear browser cache
  1. On your mobile device, open the Chrome app.
  2. At the top right corner, tap Chrome menu the three dots icon.
  3. Tap History, then tap “Clear browsing data…”.
  4. Choose a time range or select All time to delete everything.
  5. Select the check boxes for Cookies and site data and Cached images and files.
  6. Tap Clear data.
Make sure your mobile device is not listed under Unmanaged Devices
  1. Tap the menu icon.
  2. Tap Settings.
  3. Under NETWORK MANAGEMENT, tap Unmanaged Devices.
  4. Check that the device is not listed. If listed, remove it by clicking the icon next to the device.
  5. Tap the < icon to save changes.
Disable any VPN settings or apps from your mobile device
  1. Under Android or iOS Settings, search for VPN, then check whether it is configured.
  2. Stop any running VPN apps.
Disable Lite mode (formerly known as Chrome Data saver)

To disable Lite mode, do the following:

  1. On your mobile device, open the Chrome app.
  2. At the top right corner, tap Chrome menu the three dots icon.
  3. Tap Settings, then tap Lite mode.
  4. Turn the switch Off.
Try using another browser or use Chrome Incognito mode

If the issue persists, switch to another web browser or use Incognito Mode on Google Chrome.

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Home Support

Test Website not blocked (Home Network Security)

Know what to do when the test website is not blocked by the Home Network Security app.


Clear browser cache
  1. On your mobile device, open the Chrome app.
  2. At the top right corner, tap Chrome menu the three dots icon.
  3. Tap History, then tap “Clear browsing data…”.
  4. Choose a time range or select All time to delete everything.
  5. Select the check boxes for Cookies and site data and Cached images and files.
  6. Tap Clear data.
Make sure your mobile device is not listed under Unmanaged Devices
  1. Tap the menu icon.
  2. Tap Settings.
  3. Under NETWORK MANAGEMENT, tap Unmanaged Devices.
  4. Check that the device is not listed. If listed, remove it by clicking the icon next to the device.
  5. Tap the < icon to save changes.
Disable any VPN settings or apps from your mobile device
  1. Under Android or iOS Settings, search for VPN, then check whether it is configured.
  2. Stop any running VPN apps.
Disable Lite mode (formerly known as Chrome Data saver)

To disable Lite mode, do the following:

  1. On your mobile device, open the Chrome app.
  2. At the top right corner, tap Chrome menu the three dots icon.
  3. Tap Settings, then tap Lite mode.
  4. Turn the switch Off.
Try using another browser or use Chrome Incognito mode

If the issue persists, switch to another web browser or use Incognito Mode on Google Chrome.


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