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Trend Micro would like to inform customers and the general public about a supposed email coming from Trend Micro Support luring users to open a malicious attachment in word format.

  • Trend Micro Support does not proactively send files to our customers through email
  • If you received an e-mail with a file attachment that appears to be sent by us, please do not open, run or execute the attached file and discard it.

This type of malicious file/program is currently detected by our programs with the following details:

  • File Name: Trend Micro Customer Satisfaction Survey.doc
  • Detection Name: Trojan.W97M.EMOTET.XXXX

What if I have more questions?

If you have any questions, please contact our Technical Support.

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