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Learn how to setup the Two-Factor Authentication for your Trend Micro Account.


What is Two-Factor Authentication?

Two-Factor Authentication is a security feature that adds another layer of security to access your Trend Micro Account. When enabled, a confirmation code will be required to enter when signing in to your Trend Micro account and it will be sent via authenticator app, SMS, or email. Confirmation codes change every sign in, making it more difficult for hackers to access your Trend Micro account.


What options I can choose?

You can choose to setup Two-Factor Authentication for your Trend Micro account using an authenticator app, text message (SMS), or using an email address. You can select which of these you would like to set as the default authentication method and set backup authentication methods.


How does Authentication App/ SMS/ Email verification work?

  • Authentication App – the verification code will be sent to an authenticator app. You can choose to install either Google Authenticator app, Microsoft Authenticator app, or the Authy app as your authenticator app via Playstore or Apple AppStore.
  • Text Message (SMS) – the verification code will be sent as a text message to the mobile number registered on the Two-Factor Authentication settings.
  • Email – the verification code will be sent to the email address registered on the Two-Factor Authentication settings.

How can I setup the Two-Factor Authentication for my Trend Micro MyAccount?

To setup the Two-Factor Authentication for your Trend Micro Account:

  1. Go to Trend Micro Account.
    Trend Micro Account
  2. Type your email address, password and verification code you can see at the right, then click Sign In.
  3. Go to the Profile tab, then click Two-Factor Authentication on the left part of the page.
  4. Select between the three authentication methods for your account:
    Expand All
    Via Authentication App
    Via Text Message (SMS)
    Via Email

What is an Authentication App?

Authentication Apps are third-party apps that you can use to generate confirmation codes when you login to your Trend Micro Account. You can choose to install Google Authenticator, Microsoft Authenticator, and Authy app as your authentication app for your Trend Micro Account.


What should I do if the Authentication App does not work?

The Two-Factor Authentication feature of your Trend Micro MyAccount allows you to setup a default authentication method and setup your backup authentication methods as well. It is recommended that you also setup your backup authentication method so that when your default authentication method did not work, you can still choose to get the confirmation code via your backup authentication method.


How to change the Two-Factor Authentication option for Trend Micro Account

  1. Go to Trend Micro Account.
  2. Type your email address, password and verification code you can see at the right, then click Sign In.
  3. Go to the Profile tab, then click Two-Factor Authentication on the left part of the page.
  4. Select the Manage button beside the authentication method you want to change.
  5. Click Set as Default if you want to set it as your preferred default authentication method.
  6. Click Change if you want to change the registered authenticator app, mobile number, or email address for the authentication method.
  7. Provide your Trend Micro account password to confirm this action.
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