How to enable Trend Micro Account Two-Factor Authentication

Two-Factor Authentication adds another layer of security to access your Trend Micro Account. When enabled, it will require to enter a confirmation code when signing in to your Trend Micro account, sent via Authenticator App, text, or email. Confirmation codes change every sign in, making it more difficult for hackers to access your Trend Micro account.

How does it work?

• Authentication App: Uses an Authenticator app to send the verification code. The Trend Micro Account acknowledges Google Authenticator, Microsoft Authenticator, or Authy as a valid app.
• Text Message – Sends the verification code through text using the mobile number you registered.
• Email – Sends the verification code to the email address you registered.

Set up Two-Factor Authentication

1. Go to https://account.trendmicro.com/ and sign in.
2. Select the Profile tab.
3. Click the Two-factor Authentication tab.
4. Select between the three authentication methods:
   Expand All

   Text

   1. Click the Set Up beside Text Message (SMS).
   2. Enter your mobile number, then click Next.
      You will receive a confirmation code through your phone.
   3. Type the confirmation code you receive through text, then click Next.
   4. Click Done once setup is successful.

   Authentication App

   1. Click Setup beside Authentication App.
   2. Click Yes if you already installed an Authenticator App on your mobile device.
      Otherwise, click Not Yet. A Download an Authentication App window will appear to guide you to download your preferred authenticator app via Playstore or AppStore.
   3. Using your preferred Authenticator App, scan the QR code on the setup window, then tap Next.
      If the QR code did not work, click Type a code instead, and then enter the code from the Authenticator app. Click Next.
   4. An Authentication App Saved message will appear. Click Done to finish.

   Email

   1. Click Setup beside Email Address.
   2. Enter your email address, then click Next
      You will receive a confirmation code in your email.
   3. Type the confirmation code you see in your email, then click Next.
   4. Click Done once setup is successful.

You can add more than one Authentication Method. Tap the Set up button beside your preferred authentication method. Otherwise, click Skip.

Update Two-Factor Authentication details

1. Click the Manage button beside the Authentication method you want to change.
2. Click Set as Default if you want to set it as your preferred default authentication method.
3. Click Change if you want to change the registered authenticator app, mobile number, or email address.
4. Provide your Trend Micro account password to proceed.

The Authenticator App is not working

We recommend also setting up a backup authentication method so you can still get the confirmation code if your default authentication method fails.

How to Diasble Two-Factor Authentication

1. Sign in to Trend Micro Account (account.trendmicro.com).
2. Select the Profile tab.
3. Select Two-Factor Authentication - list of ways to get 2FA (SMS, app, email).
4. On the top, click Turn Off.
5. Enter Trend Micro account password.
6. Turn Off Two-Factor Authentication message will appear, click Turn Off.
7. This should turn off Two-Factor Authentication for your Trend Micro account.
• Note: An email will be sent to notify that Two-Factor Authentication has been deactivated