When using the Secure Erase feature of the Trend Micro Security for Windows, it does not show the task progress when erasing files.
Run the Hotfix
- Open Trend Micro Diagnostic Toolkit.
- For Windows 10:
- Click Start > All Apps > Trend Micro Security > Trend Micro Diagnostic Toolkit.
- For Windows 8.1:
- On your keyboard, press the Windows
+ C keys to open the Charms bar.
- Click Search.
- On the Search box, type
Trend
. - Click Trend Micro Diagnostic Toolkit.
- On your keyboard, press the Windows
- For Windows 7:
- Go to Start > All Programs > Trend Micro Security > More Tools and Help > Trend Micro Diagnostic Toolkit
- For Windows 10:
- Click Yes when the User Account Control window appears.
- Click the (C) Uninstall tab.
- Click 5. Stop all components.
- Wait for 10 seconds, then proceed with the next step.
-
Click the button below to download the hotfix, then save it to your desktop.
- Double-click the Ti_1700_win_en_SecureErase_hfb0001.exe icon to run it.
- Choose I accept the terms of the license agreement, then click Next.
- Click Install.
- When a warning window appears, click OK.
- Click OK when the warning window opens.
- Restart your computer.
You should no longer encounter the issue again and it should now show the progress of removing files.