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Trend Micro suddenly locked your Android phone or tablet and cannot do anything on your device.

Why did this happen?

  • SIM Card Lock is enabled, and someone changed or removed the SIM card
  • Uninstall Protection is enabled, and someone tries to uninstall the app but fails to provide the password
  • Someone initiated Remote Lock in Lost Device Protection Portal

What should I do next?

Type your Trend Micro account password on the Locked screen, then tap Unlock.

Type your Trend Micro account password

Other ways to unlock

Send the unlock key to your email
Look for the unlock key through the Lost Device Protection Portal

See also