Home Network Security Installation Error on Mobile: Account is not Verified
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Why did this happen?
The Account is not verified error in the Trend Micro Home Network Security app despite having a verified account, might happen because of problems with how the app checks accounts. This could be because of differences in how the app and the server check accounts, issues with the browser you're using, or problems with how the app verifies your identity.
What should I do next?
Follow these steps to resolve the issue by changing your default browser settings on your mobile device:
The Account is not verified error in the Trend Micro Home Network Security app despite having a verified account, might happen because of problems with how the app checks accounts. This could be because of differences in how the app and the server check accounts, issues with the browser you're using, or problems with how the app verifies your identity.
What should I do next?
Follow these steps to resolve the issue by changing your default browser settings on your mobile device:
Return to the Trend Micro Home Network Security app and attempt to verify your account again
If the problem continues, contact Trend Micro Support for further assistance.
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