Trend Micro Security Keeps Scanning after Uninstallation

The Trend Micro Security scan pop-up still appears after uninstalling the program.

Why Did this Happen?

Trend Micro Security was not properly uninstalled.

What Should I Do Next?

Uninstall Trend Micro Security using Diagnostic Toolkit:

1. On your keyboard, press Windows + R keys at the same time to open the Run window.
2. Type supporttool.exe, then click OK.
3. When the User Account Control window appears, click Yes.
   This will open the Trend Micro Diagnostic Toolkit.
4. Select the (C) Uninstall tab, then click 1. Uninstall Software.

   

5. Click Yes, then copy your serial number.
6. Put a check on I copied my serial number, then click Uninstall.

   

7. Click Yes when asked to restart your computer.

If you can't see the Diagnostic Toolkit, use the Trend Micro Remnant File Remover Tool to uninstall it:

1. Log onto your computer using an account with administrator privileges.
2. Download the Remnant File Remover Tool here.
3. Double-click Ti_1780_win_en_Tool_UninstallTool_hfb0002.exe to run it.
4. Click I accept the terms of the license agreement, then click Next.
5. Click Install.
6. Click OK.
7. Restart your computer.