You may see the message "Oops, Something Went Wrong" when you try to turn off the Auto Renewal in your Trend Micro Account.
Why Did This Happen
This message can appear when your subscription information is still being processed across our account management systems.
Trend Micro has recently completed updates to how subscriptions are managed to improve consistency and reliability. During this transition, some subscriptions may not immediately support certain self-service actions, such as cancelling Auto Renewal through the account portal. When this occurs, the system is unable to complete the request and displays the error message.
What Does This Mean For My Subscription
Seeing this message does not confirm whether Auto Renewal is on or off. Your subscription remains intact, and no change is applied until the status is verified.
What Should I Do Next
To confirm your Auto Renewal status:
- Contact Trend Micro Chat Support.
- Provide your account email or subscription detail.
- Our support team will:
- Check your current Auto Renewal status
- Make any requested changes.
- Confirm the final status with you.
This ensures your subscription preferences are correctly reflected.
Ongoing Improvements
Trend Micro is continuously refining account management systems to ensure all subscription settings— including Auto Renewal cancellation—can be performed smoothly through the account portal in the future. These improvements aim to provide a more reliable and seamless self‑service experience.