Are you seeing this error message when trying to renew or purchase your Trend Micro subscription?
Sorry, we are unable to process your order.
The transaction was declined. Please use a different card, contact your bank, or contact support.
Why Did This Happen?
This issue occurs when a previous transaction was disputed or resulted in a chargeback and refund. For security and fraud prevention reasons, the system may restrict further transactions.
What Should I Do Next?
Since this restriction is tied to your account and payment history, troubleshooting steps like clearing your browser cache or switching networks will not resolve this issue. You will need to contact our Support team directly so they can review your account and assist you further.
Contact Trend Micro Support