Here is a step-by-step guide on how to take screenshots on various devices for you to send to Trend Micro Technical Support, including Windows, Mac, iOS, and Android..
Take a screenshot on a Windows PC
You can also use the built-in Windows Snipping Tool to capture a specific area of the screen.
- Make sure that the error message or the image you want to show to Technical Support is displayed on your Windows monitor.
- Take the screenshot. Press the PRINTSCREEN key to capture a screenshot of the entire screen. You can also press ALT + PRINTSCREEN to capture a screenshot of the active window only.
- Some keyboards label the Print Screen key differently, such as PRINTSCREEN, PRNTSCRN, PRNTSCR, PRTSCN, PRTSCR, PRTSC, or a similar abbreviation.
- Save the screenshot. Open Microsoft Paint, Microsoft Word or any image editor or document editor and press CTRL + V to paste the screenshot into the document. Save the file as an image.
Take a screenshot on an Apple Mac
You can also use the built-in Screenshot app to capture a specific area of the screen.
- Make sure that the error message or the image you want to show to Technical Support is displayed on your Mac monitor.
- Take the screenshot. Press the COMMAND + SHIFT + 3 keys to capture a screenshot of the entire screen.
- To take a screenshot of a specific area, press COMMAND + SHIFT + 4. This will change your cursor to a crosshair pointer, which you can drag over the area you want to capture. Once you release the mouse button, the screenshot will be saved.
- Locate the saved screenshot. Go to your desktop and find the recent PNG file.
Take a screenshot on an iPhone or iPad
- Make sure that the error message or the image you want to show to Technical Support is displayed on your Apple device.
- Take the screenshot.
- For iPhone X and later models, press the SIDE button and the VOLUME UP button simultaneously.
- For iPads, press the TOP button and the VOLUME UP button simultaneously.
- For earlier iPhone models, press the HOME button and the POWER button simultaneously.
- Open the screenshot. A thumbnail will briefly appear in the bottom left corner of the screen. Tap on the thumbnail to open the screenshot, or you can swipe it away to dismiss it.
- Get the screenshot. Open the Photos app and go to the Screenshots album.
Take a screenshot on an Android phone or tablet
- Make sure that the error message or the image you want to show to Technical Support is displayed on your Android device.
- Take the screenshot. Press the POWER button and the VOLUME DOWN button at the same time until you hear a shutter sound or see a screen flash.
- Open the screenshot. A notification will appear in the notification bar. Swipe down from the top of the screen to access the notification and view the screenshot.
- Get the screenshot. Open the Photos app and go to the Screenshots folder.
