How to take a screenshot to send to Trend Micro Technical Support

Take a screenshot on Windows PC

1. When you see the error message or the image you want to show to technical support, press the WINDOWS + PRTSCR keys at the same time.

   Use PRINT SCREEN key instead if you cannot find the PRTSCR key on your keyboard.

2. The screenshot will be automatically placed to the Screenshots folder inside Pictures.

   

Take a screenshot on Apple Mac

1. Select the screen in which you want to take the screenshot.

   

2. On your keyboard, press the COMMAND + SHIFT + 3 keys simultaneously to print the whole desktop screen.

   If you are using a Windows keyboard, press WINDOWS + SHIFT + 3.

3. You will see the screenshot of the page on the desktop.

   

Take a screenshot on iOS devices

• For iOS 8.0 or earlier

  1. Press and hold the Top or Side button.
  2. Immediately click the Home button, then release the Top or Side buttons.

     In iOS 11, a thumbnail of your screenshot will appear in the lower-left corner of your device. Tap the thumbnail to add drawings and text with Markup, or swipe left on the thumbnail to save it.

  3. You can check the screenshot by going to Photos > Albums and tap Screenshots.

• For iPhone X

  1. Press and hold the Side button on the right side of your device
  2. Immediately click the Volume up button on the left side, then release the buttons.
  3. A thumbnail of your screenshot will appear in the lower-left corner of your device. Tap the thumbnail to add drawings and text with Markup, or swipe left on the thumbnail to save it.

Take a screenshot on Android devices

1. Press and hold the power and volume down buttons at the same time until your screen flashes.

   You will get a notification that your screenshot has been saved.

2. Go to your Photos Application on your mobile device and look for the Screenshots folder.