A renewal is one way to add one or two years to your Trend Micro program's license or subscription. This can be bought using your credit card, PayPal account or Wire Transfer. After you purchase a renewal, your subscription will be automatically extended to the number of years purchased.

Purchasing a renewal also qualifies you for a free upgrade to the latest version of your Trend Micro program.

You can purchase a renewal by clicking Renew Now on your Trend Micro program's main console or by going directly to the Trend Micro website. You must be connected to the Internet when doing this and have your credit card ready for the purchase.

For instructions on where to find Renew Now on your Trend Micro program, refer to this Knowledge Base article:

How to renew your Trend Micro Security subscription

The Auto-Renew feature (also known as auto renewal or automatic renewal) is a service designed to save you time, risk, and effort by automatically renewing your subscription before your subscription expires. When purchasing the renewal , this is automatically enabled.

How do I disable or cancel Auto-Renew?

To cancel or opt out of the Auto-Renew service, refer to this Knowledge Base article: Auto-Renew FAQ

We also accept PayPal and Wire Transfer. If you choose to pay using PayPal and Wire Transfer, you will receive instructions on how to send your payment once you have submitted your order. If you do not want to use or have any of these options, you can purchase an upgrade from a local retail store.

To view a list of retail stores that sell Trend Micro products in your region, refer to this Knowledge Base article: Retail stores selling Trend Micro Home and Home Office products

The Trend Micro Store accepts purchases made from the following:

North America

	Visa
	MasterCard
	American Express
	Discover Card
	Diners Club International
	JCB

Asia Pacific

	Visa
	MasterCard
	American Express

Europe, Middle East and Africa

	Visa
	MasterCard
	American Express
	Discover Card
	Diners Club International

To update your existing billing information, refer to this Knowledge Base article: How to update your billing information.

Any remaining days or months on your current subscription will be carried over once you purchase your renewal.

Yes, you can purchase a subscription renewal any time you want. You will be able to extend your current expiration date by another year or two.

After completing the purchase, it can take 24 to 48 hours for the renewal to take effect on your subscription.

After purchasing your renewal make sure that you have the latest version installed for better performance and protection. To find out if you are already using the latest version, refer to this Knowledge Base article: How to check if you have the latest version of Trend Micro Security software installed.

You do not need to do anything if your program is current.

As long it has the same serial number, any remaining days or months on your current subscription will be carried over once you purchase your renewal. But if you have been provided a new serial number, this will be treated as a new subscription.

If you encounter issues while downloading the latest version, refer to this Knowledge Base article for the latest download links: How to upgrade Trend Micro program to the latest version.

You can also use the same Knowledge Base articles above when installing it on other computers.

Yes, all devices registered under your license (serial number) will be renewed and protected after renewing your license.

If you encounter issues while downloading the latest version, refer to this Knowledge Base article for the latest download links: How to upgrade Trend Micro program to the latest version.

Yes, all devices registered under your license (serial number) will be renewed and protected after renewing your license.

To check which of your devices needs an upgrade of the Trend Micro program version, do the following:

1. Go to Trend Micro Account
2. Type your email address and password, then click Sign In.
   • If you forgot the registered email address but you have the serial number, click Forgot which address you used before?
   • If you forgot the password, click Forgot password?
3. Look for your active subscription under the Product tab.
4. Look for a device tagged with "Upgrade Recommended" message.
5. You can download the Trend Micro Security latest version by clicking on the blue arrow button next to the product list.

   If no device is tagged with "Upgrade Recommended" message, it means that all devices are running the latest version.