Listed are Trend Micro Security for Windows known issues and product limitations. This article will be updated as new information becomes available.
Issues with Windows 11
- After installing Trend Micro on Windows 11 with Microsoft KB5014019 update:
- Checking for https sites will not work.
- Pop ups to notify if files downloaded are dangerous or not will not show.
To fix theses issues, update your program to its latest version. If updating the program did not work, download and install this hotfix.
- Mute Mode may frequently get triggered.
- The right-click option is not working when you are inside the Trend Micro Vault folder.
As a workaroud, you can use the Menu Bar to temporarily replace the functions of the right-click menu.
Other Issues
- Cannot open PDF (portable document format) files inside the Trend Micro Vault when using a PDF viewer (ie: Adobe Acrobat) as the default app.
As a workaroud, set your web browser as the default app for opening PDF files. - Folder Shield Badge cannot display on OneDrive.
- Google Drive is not included in the Folder Shield default protected folder.
- When editing information in the subscription page, the email address field can only accomodate 50 characters.
- When using Privacy Scanner in Internet Explorer, it cannot check your Facebook settings.
- Time Limits in Parental Controls will still take effect on websites added in the Exception list as Trusted.
- After using Clean Privacy Data feature in PC Health Checkup, Flash Player remains on the list even after removing the program.
- Quick Scan results page will show before scanning finishes.
- Trend Micro Security for Microsoft Edge will show "badge value 0" when mouse is hovered on the icon.
- The expiration date format on the program differs from the Subscription Information page when region and regional format in the computer settings is set to Australia.
