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Password Manager is not asking you to save your password and is not opening a secure browser even if the sites are supported and included in the Password Manager Pattern Support List.

This can happen when...

  • a program engine or component is corrupted.
  • the Password Manager Pattern Support List is not yet updated.

Reset browser settings
For Windows PC
For MacOS
Clear Temporary Internet Files
Clear Temporary Internet Files in Internet Explorer
Clear Temporary Internet Files in Google Chrome
Clear Temporary Internet Files in Mozilla Firefox
Clear Temporary Internet Files in Safari
Make sure PwmSvc.exe is running
  1. On your keyboard, press the CTRL + ALT + DEL keys simultaneously.
  2. Click Start Task Manager. The Windows Task Manager window will appear.
  3. Click the Processes tab.
  4. Check if PwmSvc.exe is running.

    Windows Task Manager

    If PwmSvc.exe is not running in the Task Manager, refresh all the modules of Password Manager program:

    1. Go to C: > Program Files > Trend Micro > Password Manager > SupportTool.exe.
    2. Click Yes when the User Account Control window appears.
    3. Click the Components tab.
    4. Click Stop all Components and wait for the other buttons to become grayed out.
    5. Once all the buttons are already available, click Start all Components.
    6. Close the Password Manager Diagnostic window.
Enable Password Manager add-ons

Password Manager does not have any system tray icon.

Enable Password Manager add-ons in Internet Explorer
Enable Password Manager add-ons in Google Chrome
Enable Password Manager add-ons in Mozilla Firefox
Enable Password Manager add-ons in Safari
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