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You see this error message when you are trying to merge your Trend Micro accounts:

Unable to Merge Your Accounts

Why did this happen?

These are instances where you cannot merge your accounts:

  • Any of the account has a registered Password Manager subscription.
  • You are merging a Trend Micro Small Business account (SafeSync for Business).
  • You are merging a Japan Dell account.

What should I do next?

Contact our Technical Support for assistance.