You receive the following error message when clicking About the Software button in the main console of your Trend Micro Security software:
"Unable to install the update. Please try again later."
This issue happens where there is... :
- a conflicting third-party security software
- a corrupted update file or program component
- a malware infection
- the iau_sdk folder is missing due to a problem encountered by ActiveUpdate
BEFORE YOU PROCEED:
We recommend that you print out this document or bookmark this page before proceeding because you will be asked to restart your computer during the procedure.