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After activating your new Trend Micro serial number, the remaining days from your previous subscription is not carried over to your new one.

Why did this happen?

Your new serial number means you have a new subscription.

What should I do next?

To get the lost days transferred to your new serial number, prepare the following details, then contact us via chat or email:

  • Order Number (For online purchase)
  • Old Serial Number
  • New Serial Number
  • Email Address