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Know how to add files in Trend Micro Security software's White List. This is applicable when the Trend Micro Security program detected a valid file as malicious or when a file is not properly added to Trend Micro Security software's Exception List.


Prevent files from being detected as malicious

BEFORE YOU PROCEED:

Editing your computer's registry can cause serious errors on your computer. Always create a backup before making any changes. If you need assistance, you can view the Help file by clicking Help > Help Topics on the Registry Editor window.

  1. Right-click the Trend Micro system tray icon, then select Exit to close your Trend Micro Security program.
  2. Open the Registry Editor.
    1. On your keyboard, press the Windows Windows Key + R keys. The Run window will appear.
    2. In the Open field, type "regedit" then press ENTER. This will open the Registry Editor window.
  3. Rename the Osprey entry to Osprey1.

    To do this, follow the steps below:

    1. Go to the following registry hive:
      HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\Osprey
      .
    2. Right-click the Osprey folder, then select Rename.
    3. Type "Osprey1", then close the Registry Editor.
  4. Open your Trend Micro Security program.
    This will create a new Osprey folder in the registry and will update the Osprey settings.
  5. Right-click the Trend Micro system tray icon, then select Exit to close your Trend Micro security program.
  6. Open the Registry Editor. Repeat STEP 2.
  7. Add the detected application's executable file in Osprey's Whitelist.
    1. Go to the following registry hive:
      HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\Osprey
      .
    2. Right-click the White List folder.
    3. Select New, then select Key.
    4. Rename the folder to the application's name, then press ENTER.
    5. Click the newly created folder.
    6. Right-click the right pane, then select New "String" Value.
    7. Rename the String Value to ProcessImageName, then press ENTER.
    8. Double-click the created string value, then type the executable file (ending in .exe) on the Value Data field.
    9. Close the Registry Editor, then restart your computer.
  8. Perform a scan using Trend Micro security program. The added file should no longer be detected.
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