Views:

You get this error message when you clicked the Password Manager Toolbar:

"Unable to Help with Your Passwords"

This message occurs when:

On some computers, Password Manager may take 3 to 5 minutes to load completely. For the Password Manager browser extension, it might take 30 seconds before it loads properly. If issue persists, follow the recommended solutions below.


Install Password Manager root certificate
Install root certificate in Mozilla Firefox
Install root certificate in Google Chrome
Manually trust root certificate on MacOS Big Sur version 11
Restart Password Manager components
  1. Open Password Manager Diagnostic Toolkit:
    1. Press Windows + S on your keyboard to open the Search bar.
    2. Type "password" on the search box.
    3. Click Trend Micro Password Manager Diagnostic Toolkit from the search results.

      Password Manager Diagnostic Toolkit Tool Result

  2. Click the Components tab, then click Stop All Components.

    Stop All Components Password Manager

  3. Wait for around two (2) minutes, then click Start Components.

    Try to open Password Manager Toolbar. If you still encounter the error message, proceed to the next step.

Reinstall Password Manager Toolbar
Reinstall Password Manager Toolbar in Mozilla Firefox
Reinstall Password Manager Toolbar in Google Chrome
Reinstall Password Manager Toolbar in Internet Explorer
Reinstall Password Manager
  1. Uninstall Password Manager.
  2. Reinstall Password Manager.

    Try to open Password Manager Toolbar. If you still encounter the error message, proceed to the next step.

Reinstall web browser
Reinstall Mozilla Firefox
Reinstall Google Chrome

Related Articles (1)

Comments (0)
Add a comment