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You receive the following error message when accessing your Trend Micro Account:

Disallowed Key Characters

"Disallowed Key Characters"

This problem happens on the following web browsers:

  • Internet Explorer
  • Microsoft Edge
  • Google Chrome
  • Mozilla Firefox

As a workaround, clear your web browser's cache. Do the following depending on your web browser:

Expand All
Internet Explorer
Microsoft Edge
Google Chrome
Mozilla Firefox
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