Views:

You receive the following notification on your Home Network Security:

"Unable to Continue.
Please try again. (Error Code: ---)"

"Refunded Pairing Code.
This Pairing Code was refunded. Please try again with a different pairing code. (Error Code: ---)"

This notification occurs when your Trend Micro Home Network Security subscription has been refunded.


Purchase A New Subscription

You can buy a new Trend Micro Home Network Security subscription.

Set Up a New Station

If you already purchased a new license, you can set up a new Station:

  1. Connect your phone to the same Wi-Fi network as your Station.
  2. Open your Home Network Security App.
  3. Read the License Agreement, then tap Agree and Continue.
  4. Type your pairing code, then tap Next.

    Unable to Continue: Refunded Pairing Code | Connect to the Station

    A Connection Successful window will appear.

    Unable to Continue: Refunded Pairing Code | Connection Successful

    If the app is unable to connect to the Station within one minute, use the QR code reader that will appear on your screen. Scan the Station Code found at the bottom part of the Station.

  5. Wait for the Sign In window to appear, then sign into your Trend Micro account.

    Unable to Continue: Refunded Pairing Code | Sign In

Add a comment