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Default Collection

Trend Micro VPN automatically collects and transmits the following data, some of which may be considered personal data in certain jurisdictions, after installing/enabling the product. It is necessary to collect this data to provide the security functions on this product. Therefore, you cannot disable these features. If you do not want Trend Micro to access this data, you should uninstall and stop using the product.

License Check

DESCRIPTION

To check that the license is updated.
DATA COLLECTED
  • Email account
  • Password
  • First Name
  • Last Name
  • Language
  • Phone Number (Japan only)
  • IAP information
    • IAP token
    • Purchase time
    • Activation Key
FEATURE LOCATION

This feature cannot be disabled.
FEATURE SETTINGS

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Data collected by SPN and provide monthly report

DESCRIPTION

Trend Micro uses this data to provide a monthly report to users who purchase multiple device licenses.

Trend Micro VPN also uses this data to improve product stability, usability, and performance.

The following marketing activities are based on this data:

  • New feature research
  • User experience/ features satisfaction survey
  • Promotion
  • Product health monitoring
  • Users behavior analysis
DATA COLLECTED
  • Malicious URLs list
  • OS version
  • Location
  • Language
  • Device model
  • Device network status
  • Enabled features status
  • Mac address
  • Device Name
FEATURE LOCATION

This feature cannot be disabled. If you do not want this data to be collected, please uninstall the application from your device.
FEATURE SETTINGS

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Log collection
Crash report collected by third-party service

  • Firebase
  • Appcenter
DESCRIPTION

Product logs are necessary to solve problems reported by our customers.

Manual log collection is only used when the support center requests the logs.

Crash / issue logs (auto-feedback) collects the crash / issue logs in real-time for problems where there may be a timing issue and logs may be difficult to collect manually.
DATA COLLECTED
  • Device model
  • OS version
  • App version
  • Network connection status
  • Gateway BSSID
  • ISP carrier name
  • IP address
  • SIM card country code
  • TMVPN logs
  • TMVPN and system crash logs
FEATURE LOCATION

This feature cannot be disabled. If you do not want this data to be collected, please uninstall the application from your device.
FEATURE SETTINGS

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Integrated modules from third-party service providers

  • AppsFlyer
  • Firebase
  • Google Analytics
  • Appcenter
DESCRIPTION

Trend Micro VPN uses this data to improve product stability, usability, and performance.

Marketing activities are based on this data.
DATA COLLECTED

Data collected and feedback by SDK

Data includes:

  • Device model
  • OS version
  • App version
  • Number of users and sessions
  • Session duration
  • Operating systems
  • ISP carrier name
  • Location
  • First launch data
  • App launch data
  • App updates
  • In-app purchases
  • In-app status information
  • In-app events
  • License status
  • Features use and operations (events and screens)
FEATURE LOCATION

This feature cannot be disabled. If you do not want this data to be collected, please uninstall the application from your device.
FEATURE SETTINGS

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Configurable Features

Trend Micro VPN includes the following features, which may collect and transmit the following data, some of which may be considered personal in certain jurisdictions, to Trend Micro. You can disable any of these features at any time to prevent the corresponding data from being sent to Trend Micro.

Connection Protection and Website Filter by using VPN

DESCRIPTION

Enable VPN will allow Trend Micro VPN to protect devices from Web based threats and network hacking attacks.
DATA COLLECTED
  • Scanned URL
FEATURE LOCATION

Main Menu
FEATURE SETTINGS

Main Page > Enable VPN

[iOS]

Enable VPN - IOS

[Android]

Enable VPN - Android

[Mac]

Enable VPN - MAC

[UWP]

Enable VPN - UWP

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Log Collection
Crash report collected by third-party service:

  • HockeyApp

Integrated modules from third-party service providers:

  • AppsFlyer
  • Firebase
  • Google Analytics
  • Appcenter
DESCRIPTION

Device ID is the information that help us to associate the user non-anonymous date and user behaviors.

The following activities are based on the data associate of Device ID:

  • Analyzes / fixes the crash and issues for specific device and user
  • Issue log auto-feedback by device and user
  • Analyzes the user behaviors by device and user
DATA COLLECTED
  • Device ID
FEATURE LOCATION

First time launch > Privacy and Personal Data Collection Disclosure

Main page > Settings
FEATURE SETTINGS
  • First time launch > Privacy and Personal Data Collection Disclosure > I agree to share anonymous usage data to help improve this software

    [iOS]

    I agree to share user usage data to help improve this software - iOS

    [Android]

    I agree to share user usage data to help improve this software - Android

    [UWP]

    I agree to share user usage data to help improve this software - UWP

    [Mac]

    I agree to share user usage data to help improve this software - Mac

  • Main page > Settings > Agree to share crash data

    [iOS]

    Anonymously share device information with Trend Micro - iOS

    [Android]

    Anonymously share device information with Trend Micro - Android

    [UWP]

    Anonymously share device information with Trend Micro - UWP

    [Mac]

    Anonymously share device information with Trend Micro - Mac

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To see where the collected data is processed, refer to our list of data centers and authorized data subprocessors and their locations.

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