The Trend Micro Account allows customer access to the product and to license and support queries.

Email Address
Password
First Name
Last Name
Country
Phone Number

This feature cannot be disabled.

Trend Micro Home Network Security uses this data to improve product stability, usability, and performance.

Marketing activities are based on this data.

Management Mobile App Data, including:

• Device model
• Operating system version
• App version
• App updates

Management App Interactions, including:

• Number of users and sessions
• Session duration
• First launch data
• App launch data
• Features usage and operations [events and screens]

ISP carrier name
Location
In-app purchases
In-app status
In-app events
License status

This feature cannot be disabled.

Trend Micro collects this data in order to provide better customer service.

Management App Interactions, including:

• Pages viewed
• Items tapped (buttons, menus, dialogs, etc.)
• Notifications tapped
• Pairing time
• Pairing type (LAN or Cloud pairing)

This feature cannot be disabled.

Trend Micro uses this information for troubleshooting.

Crash Reports, including:

• App launch & crash times
• Plain-text class name
• Exception cause

Management Mobile App data, including:

• App package name & version
• OS name & version
• Device model & CPU
• Battery level
• RAM
• Disk space

This feature cannot be disabled.

Device Recognition provides network visibility. We collect a device’s default password only when the login credentials of the administrative console of home network devices, such as IP cameras, match our weak password list. Any default password that is determined to be weak is sent to Trend Micro and a notification is sent through the app to notify the user to change the device’s password. Trend Micro may use the collected information for product/service enhancement, and may conduct statistical analysis for marketing purposes. In addition, we may use the collected data to send useful information via Email or the app.

Network information, including:

• Router and Device IP Addresses
• Ports
• Protocols
• MAC Addresses
• Hostnames
• UPnP Data
• WSDD Data
• MDNS Data

Web Connection Information, including:

• HTTP Method
• HTTP User Agent Information
• HTTP TTL
• Hashed Domain Name

Device Information, including:

• Brand
• Model
• Manufacturer
• Platform
• OS Version
• Firmware Information
• Online/Offline Status
• Device Homepage Data

This feature cannot be disabled.

Network Usage Report lists the network usage of devices.

App ID
Uploaded Bytes
Downloaded Bytes
Usage Time

This feature cannot be disabled.

Member Profile and Device Profile information helps with customer administration of managed devices.

User-typed Member Name
User-uploaded Image
User-changed Device Information (Brand, Model, Name, Type)

If you do not want this data to be collected, please do not use this feature.

Trend Micro collects this data in order to provide better customer service.

Station Code

Settings

• Settings > Help Improve This App

Troubleshooting logs help Trend Micro investigate issues in the product.

Management App Logs
Management Mobile App Information
Station Logs
Network Packets

Settings

• Settings > Send Troubleshooting Logs

Disabling Network Security prevents this data from being sent to Trend Micro, but will greatly impact the ability to detect network attacks.

Web Connection Information, including:

• IP address
• Ports
• Protocols

Settings > Threat Blocking

• Settings > Threat Blocking > Network Protection
• Settings > Threat Blocking > Internal Attack Blocking

Disabling Web Threat Protection prevents this data from being sent to Trend Micro, but disabling this setting will greatly impact the ability to detect C&C and malicious activities.

Web Connection Information, including:

• IP address
• Ports
• Hostname

Filename/Path
Suspicious Executables and Partial File Content
Hashed Connection Metadata

Settings > Threat Blocking > Web Threat Protection

• Settings > Threat Blocking > Web Threat Protection > Dangerous Websites Blocked
• Settings > Threat Blocking > Web Threat Protection > Dangerous Files Blocked

Remote Access Protection prevents attackers remotely connecting to devices.

Web Connection Information, including:

• IP address
• Ports
• Protocols

Settings > Access Control > Remote Access Protection

• Settings > Access Control > Remote Access Protection > Block Remote Access

Security Check identifies known device vulnerabilities. We collect a device’s default password only when the login credentials of the administrative console of home network devices, such as IP cameras, match our weak password list. Any default password that is determined to be weak is sent to Trend Micro and a notification is sent through the app to notify the user to change the device’s password. Trend Micro may use the collected information for product/service enhancement, and may conduct statistical analysis for marketing purposes. In addition, we may use the collected data to send useful information via Email or the app.

Network information, including:

• MAC Addresses
• Hostnames
• LAN IP Addresses
• Public Router IP Address to Client
• Ports
• Protocols

Device Information, including:

• OS Version
• Firmware Information

Device Vulnerability Information, including:

• CVE Number
• Vulnerability Detection Request/Response Data
• Default Device Password

Settings > Device Scan

• Settings > Device Scan > Password Check
• Settings > Device Scan > Vulnerability Check

Router Access Protection blocks unauthorized attempts to log into the home router.

Web Connection Information, including:

• HTTP Method
• HTTP URI
• HTTP User Agent

Settings > Early Access Program

• Settings > Early Access Program > Router Access Protection

Smart Alert analyzes network metadata in order to identify anomalous network behavior.

Web Connection Information, including:

• HTTP URI Component: Domain Name (FQDN)

Settings > Early Access Program

• Settings > Early Access Program > Smart Alert