Member Profile and Device Profile information helps with customer administration of managed devices.

User-typed Member Name
User-uploaded Image
User-changed Device Information (Brand, Model, Name, Type)

This feature cannot be disabled.

If you do not want this data to be collected, please do not use this feature.

The Trend Micro Account allows customer access to the product and to license and support queries.

Email Address
Password
First Name
Last Name
Country
Phone Number

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.

Trend Micro Home Network Security uses this data to improve product stability, usability, and performance.

Marketing activities are based on this data.

Device model
Operating system version
App version
Number of users and sessions
Session duration
Operating systems
ISP carrier name
Location
First launch data
App launch data
App updates
In-app purchases
In-app status
In-app events
License status
Features usage and operations (events and screens)

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.

Trend Micro collects this data in order to provide better customer service.

Management App Interactions, including:

• Pages viewed
• Items tapped (buttons, menus, dialogs, etc.)
• Notifications tapped
• Pairing time
• Pairing type (LAN or Cloud pairing)

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.

Trend Micro uses this information for troubleshooting.

Crash Reports and Management Mobile App data, including:

• App launch & crash times
• App package name & version
• OS name & version
• Device model & CPU
• Battery level
• RAM
• Disk space
• Plain-text class name
• Exception cause

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.

Device Recognition provides network visibility. We collect a device’s default password only when the login credentials of the administrative console of home network devices, such as IP cameras, match our weak password list. Any default password that is determined to be weak is sent to Trend Micro and a notification is sent through the app to notify the user to change the device’s password. Trend Micro may use the collected information for product/service enhancement, and may conduct statistical analysis for marketing purposes. In addition, we may use the collected data to send useful information via Email or the app.

Router and Device IP Addresses
MAC Addresses
Ports
Protocols
Hostnames
Brand
Model
Manufacturer
Platform
OS Version
Firmware Information
Online/Offline Status
UPnP Data
WSDD Data
MDNS Data
HTTP Method
HTTP User Agent Information
HTTP TTL
Default Device Password
Device Homepage Data
Hashed Domain Name

This feature cannot be disabled.

If you do not want this data to be collected, please disconnect the device from the network.

Network Usage Report lists the network usage of devices.

App ID
Uploaded Bytes
Downloaded Bytes
Usage Time

This feature cannot be disabled.

If you do not want this data to be collected, please disconnect the device from the network.

Trend Micro collects this data in order to provide better customer service.

Station Code

Settings

• Settings > Help Improve This App

Troubleshooting logs help Trend Micro investigate issues in the product.

Management App Logs
Management Mobile App Information
Station Logs
Network Packets

Settings

• Settings > Send Troubleshooting Logs

Disabling Network Security prevents this data from being sent to Trend Micro, but will greatly impact the ability to detect network attacks.

IP address
Ports
Protocols

Settings > Threat Blocking

• Settings > Threat Blocking > Network Protection
• Settings > Threat Blocking > Internal Attack Blocking

Disabling Web Threat Protection prevents this data from being sent to Trend Micro, but disabling this setting will greatly impact the ability to detect C&C and malicious activities.

IP Address
URL
Filename/Path
Hostname
Suspicious Executables and Partial File Content
Hashed Connection Metadata

Settings > Threat Blocking > Web Threat Protection

• Settings > Threat Blocking > Web Threat Protection > Dangerous Websites Blocked
• Settings > Threat Blocking > Web Threat Protection > Dangerous Files Blocked

Remote Access Protection prevents attackers remotely connecting to devices.

IP address
Ports
Protocols

Settings > Access Control > Remote Access Protection

• Settings > Access Control > Remote Access Protection > Block Remote Access

Security Check identifies known device vulnerabilities. We collect a device’s default password only when the login credentials of the administrative console of home network devices, such as IP cameras, match our weak password list. Any default password that is determined to be weak is sent to Trend Micro and a notification is sent through the app to notify the user to change the device’s password. Trend Micro may use the collected information for product/service enhancement, and may conduct statistical analysis for marketing purposes. In addition, we may use the collected data to send useful information via Email or the app.

LAN IP Addresses
Public Router IP Address to Client
MAC Addresses
Ports
Protocols
Hostnames
OS Version
Firmware Information
CVE Number
Vulnerability Detection Request/Response Data
Default Device Password

Settings > Device Scan

• Settings > Device Scan > Password Check
• Settings > Device Scan > Vulnerability Check

Router Access Protection blocks unauthorized attempts to log into the home router.

HTTP Method
HTTP URI
HTTP User Agent

Settings > Early Access Program

• Settings > Early Access Program > Router Access Protection

Smart Alert analyzes network metadata in order to identify anomalous network behavior.

HTTP URI Component: Domain Name (FQDN)

Settings > Early Access Program

• Settings > Early Access Program > Smart Alert