Default Collection
Trend Micro Home Network Security automatically collects and transmits the following data, some of which may be considered personal data in certain jurisdictions, after installing/enabling the product. It is necessary to collect this data to provide the security functions on this product. Therefore, you cannot disable these features. If you do not want Trend Micro to access this data, you should uninstall and stop using the product.
To see where this data is processed, refer to our list of data centers and authorized data subprocessors and their locations.
Trend Micro Account
DESCRIPTION |
The Trend Micro Account allows customer access to the product and to license and support queries. |
---|---|
DATA COLLECTED |
Email Address |
DATA COLLECTED BY |
Home Network Security Mobile Application |
CONSOLE LOCATION |
This feature cannot be disabled. |
CONSOLE SETTINGS |
Integrated Modules from Third-party Service Provider:
- Google Firebase
- AppsFlyer
DESCRIPTION |
Trend Micro Home Network Security uses this data to improve product stability, usability, and performance. Marketing activities are based on this data. |
---|---|
DATA COLLECTED |
Management Mobile App Data, including:
Management App Interactions, including:
ISP carrier name
|
DATA COLLECTED BY |
Home Network Security Mobile Application |
CONSOLE LOCATION |
This feature cannot be disabled. |
CONSOLE SETTINGS |
Integrated Modules from Third-party Service Provider:
- Amazon Mobile Analytics / Pinpoint
DESCRIPTION |
Trend Micro collects this data in order to provide better customer service. |
---|---|
DATA COLLECTED |
Management App Interactions, including:
|
DATA COLLECTED BY |
Home Network Security Mobile Application |
CONSOLE LOCATION |
This feature cannot be disabled. |
CONSOLE SETTINGS |
Integrated Modules from Third-party Service Provider:
- Crashlytics
DESCRIPTION |
Trend Micro uses this information for troubleshooting. |
---|---|
DATA COLLECTED |
Crash Reports, including:
Management Mobile App data, including:
|
DATA COLLECTED BY |
Home Network Security Mobile Application |
CONSOLE LOCATION |
This feature cannot be disabled. |
CONSOLE SETTINGS |
Device Recognition
DESCRIPTION |
Device Recognition provides network visibility. We collect a device’s default password only when the login credentials of the administrative console of home network devices, such as IP cameras, match our weak password list. Any default password that is determined to be weak is sent to Trend Micro and a notification is sent through the app to notify the user to change the device’s password. Trend Micro may use the collected information for product/service enhancement, and may conduct statistical analysis for marketing purposes. In addition, we may use the collected data to send useful information via Email or the app. |
---|---|
DATA COLLECTED |
Network information, including:
Web Connection Information, including:
Device Information, including:
|
DATA COLLECTED BY |
Home Network Security Station |
CONSOLE LOCATION |
This feature cannot be disabled. |
CONSOLE SETTINGS |
Network Usage Report
DESCRIPTION |
Network Usage Report lists the network usage of devices. |
---|---|
DATA COLLECTED |
App ID |
DATA COLLECTED BY |
Home Network Security Station |
CONSOLE LOCATION |
This feature cannot be disabled. |
CONSOLE SETTINGS |
Configurable Features
Trend Micro Home Network Security includes the following features, which may collect and transmit the following data, some of which may be considered personal in certain jurisdictions, to Trend Micro. You can disable any of these features at any time to prevent the corresponding data from being sent to Trend Micro.
Member Profile and Device Profile
DESCRIPTION |
Member Profile and Device Profile information helps with customer administration of managed devices. |
---|---|
DATA COLLECTED |
User-typed Member Name |
DATA COLLECTED BY |
Home Network Security Mobile Application |
CONSOLE LOCATION |
If you do not want this data to be collected, please do not use this feature. |
CONSOLE SETTINGS |
Trend Micro Home Network Security Station
DESCRIPTION |
Trend Micro collects this data in order to provide better customer service. |
---|---|
DATA COLLECTED |
Station Code |
DATA COLLECTED BY |
Home Network Security Station and Mobile Application |
CONSOLE LOCATION |
Settings |
CONSOLE SETTINGS |
|
Send Troubleshooting Logs
DESCRIPTION |
Troubleshooting logs help Trend Micro investigate issues in the product. |
---|---|
DATA COLLECTED |
Management App Logs |
DATA COLLECTED BY |
Home Network Security Station and Mobile Application |
CONSOLE LOCATION |
Settings |
CONSOLE SETTINGS |
|
Network Security
DESCRIPTION |
Disabling Network Security prevents this data from being sent to Trend Micro, but will greatly impact the ability to detect network attacks. |
---|---|
DATA COLLECTED |
Web Connection Information, including:
|
DATA COLLECTED BY |
Home Network Security Station |
CONSOLE LOCATION |
Settings > Threat Blocking |
CONSOLE SETTINGS |
|
Web Threat Protection
DESCRIPTION |
Disabling Web Threat Protection prevents this data from being sent to Trend Micro, but disabling this setting will greatly impact the ability to detect C&C and malicious activities. |
---|---|
DATA COLLECTED |
Web Connection Information, including:
Filename/Path
|
DATA COLLECTED BY |
Home Network Security Station |
CONSOLE LOCATION |
Settings > Threat Blocking > Web Threat Protection |
CONSOLE SETTINGS |
|
Remote Access Protection
DESCRIPTION |
Remote Access Protection prevents attackers remotely connecting to devices. |
---|---|
DATA COLLECTED |
Web Connection Information, including:
|
DATA COLLECTED BY |
Home Network Security Station |
CONSOLE LOCATION |
Settings > Access Control > Remote Access Protection |
CONSOLE SETTINGS |
|
Security Check
DESCRIPTION |
Security Check identifies known device vulnerabilities. We collect a device’s default password only when the login credentials of the administrative console of home network devices, such as IP cameras, match our weak password list. Any default password that is determined to be weak is sent to Trend Micro and a notification is sent through the app to notify the user to change the device’s password. Trend Micro may use the collected information for product/service enhancement, and may conduct statistical analysis for marketing purposes. In addition, we may use the collected data to send useful information via Email or the app. |
---|---|
DATA COLLECTED |
Network information, including:
Device Information, including:
Device Vulnerability Information, including:
|
DATA COLLECTED BY |
Home Network Security Station |
CONSOLE LOCATION |
Settings > Device Scan |
CONSOLE SETTINGS |
|
Router Access Protection
(Early Access Program feature)
DESCRIPTION |
Router Access Protection blocks unauthorized attempts to log into the home router. |
---|---|
DATA COLLECTED |
Web Connection Information, including:
|
DATA COLLECTED BY |
Home Network Security Station |
CONSOLE LOCATION |
Settings > Early Access Program |
CONSOLE SETTINGS |
|
Smart Alert
(Early Access Program feature)
DESCRIPTION |
Smart Alert analyzes network metadata in order to identify anomalous network behavior. |
---|---|
DATA COLLECTED |
Web Connection Information, including:
|
DATA COLLECTED BY |
Home Network Security Station |
CONSOLE LOCATION |
Settings > Early Access Program |
CONSOLE SETTINGS |
|