You receive the following error message while signing in to Password Manager:

"Unable to Continue
Please try again. If the problem persists, contact Trend Micro and mention error #94010006."

The error code could also be:

• 94000001
• 94000002
• 94000003
• 94000010
• 94010001
• 94010002

This error appears when creating a master password fails.

Create a New Master Password

1. Open Microsoft Edge.
2. On your keyboard, press the CTRL + SHIFT + DELETE keys at the same time while the Edge browser is open.
3. Click Clear.
4. Relaunch Microsoft Edge.
5. Create a Master Password again in the Password Manager card.

   If issue recurs, please check if the Master Password is created in the Password Manager Web Portal. Do the following:

   1. Go to the Password Manager web portal.
   2. Sign in using your Trend Micro account.
   3. Create a master password when asked.
   4. Relaunch Microsoft Edge.
   5. Open Trend Micro Security and sign in Password Manager. Your master password should be created.