You receive the following error message while signing in to Password Manager:
"Unable to Continue
Please try again. If the problem persists, contact Trend Micro and mention error #94010006."
The error code could also be:
- 94000001
- 94000002
- 94000003
- 94000010
- 94010001
- 94010002
This error appears when creating a master password fails.
- Open Microsoft Edge.
- On your keyboard, press the CTRL + SHIFT + DELETE keys at the same time while the Edge browser is open.
- Click Clear.
- Relaunch Microsoft Edge.
- Create a Master Password again in the Password Manager card.
If issue recurs, please check if the Master Password is created in the Password Manager Web Portal. Do the following:
- Go to the Password Manager web portal.
- Sign in using your Trend Micro account.
- Create a master password when asked.
- Relaunch Microsoft Edge.
- Open Trend Micro Security and sign in Password Manager. Your master password should be created.
