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HouseCall for Home Networks for macOS v2.9 Data Collection Notice

LAST UPDATED: JUN 13, 2023

Default Collection

HouseCall for Home Networks (for MacOS) v2.9 automatically collects and transmits the following data, some of which may be considered personal in certain jurisdictions, after installing/enabling the product. It is necessary to collect this data to provide the security functions on this product. Therefore you cannot disable these features. If you do not want Trend Micro to access this data, you should uninstall and stop using the product.

Device Recognition

DESCRIPTION

This data is needed to identify devices connected to your network.
DATA COLLECTED
  • IP address of devices connected to your home network
  • Public router IP address to client
  • MAC address (of connected devices)
  • Hostname
  • Network information
    • Wi-Fi SSID
    • Wi-Fi encryption settings
    • UPnP data
    • WSDD data
    • MDNS data
    • Device homepage data
    • SSL-Certificate data
FEATURE LOCATION

This feature cannot be disabled.
FEATURE SETTINGS

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Security Check

DESCRIPTION

This data is needed to check for and identify any vulnerabilities in those devices connected to your network.
DATA COLLECTED
  • LAN IP address
  • Public router IP address to client
  • Hostname
  • Network information, including:
    • Wi-Fi SSID
    • Wi-Fi encryption settings
  • Vulnerable device information, including:
    • CVE number
    • Request/Response data
    • System/Firmware version
FEATURE LOCATION

This feature cannot be disabled.
FEATURE SETTINGS

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Troubleshooting Logs

DESCRIPTION

This data is needed to help Trend Micro investigate and resolve issues in the product.
DATA COLLECTED

Product auditing logs:

  • Function calls
  • Warnings
  • Errors
FEATURE LOCATION

This feature cannot be disabled.
FEATURE SETTINGS

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Configurable Features

HouseCall for Home Networks (for MacOS) v2.9 includes the following features, which may collect and transmit the following data, some of which may be considered personal in certain jurisdictions to Trend Micro. You can disable any of these features at any time to prevent the corresponding data from being sent to Trend Micro.

Send Feedback

DESCRIPTION

This data gives Trend Micro suggestions for product improvement.
DATA COLLECTED
  • Typed feedback
  • Email address
FEATURE LOCATION
  • Help > Send Feedback
FEATURE SETTINGS
  • Help > Send Feedback

    Help > Send Feedback

    Share Your Thoughts

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Anonymous Improvement Features

You may optionally help improve HouseCall for Home Networks (for MacOS) v2.9 if you choose to enable the following features. By enabling the features, the product will collect and transmit anonymous system information, product information, and user interactions within the product to Trend Micro.

Help Make Improvements

DESCRIPTION

Through use of integrated modules from a third-party service provider (Google Analytics), Trend Micro collects this data in order to provide better customer service.
DATA COLLECTED
  • Event timestamps
  • System information, including:
    • Time zone
    • Language
    • Platform / Operating System
    • Device model
    • Location
  • User interaction data with the product, including:
    • Screens visited
    • Items clicked
    • Number of users
    • Number of sessions
    • Session duration
  • Product behavior
    • First launch time
    • Number of times and timestamp when app opens
    • App update versions
    • Timestamp
FEATURE LOCATION
  • HouseCall for Home Networks > Preferences > Privacy > Help Improve This App
FEATURE SETTINGS
  • HouseCall for Home Networks > Preferences > Privacy > Help Improve This App

    HouseCall for Home Networks > Preferences

    Privacy > Help Improve This App

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