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You encountered the following error message when you are installing Trend Micro Security:

Installation Incomplete, please use the Uninstall Tool

This happens when you have encountered the following error codes which requires you to remove any remnants of previous versions before installing the latest version:

  • #1603, 3002, 0xe0220019
  • #1603, 3002, 0xe01a000f
  • #1603, 3003, 0xe0ff000b
  • #1603, 3002, 0xe01a000c

Run the Uninstall Tool

Run the Uninstall Tool to remove the remnants of your previous installation:

  1. Download the Uninstall Tool by clicking the download button below:

    Download Uninstall Tool

  2. Double-click Ti_1700_win_en_Tool_UninstallTool_hfb0001.exe to run the tool.

    Click Yes when the User Account Control Window appears.

  3. Read the License Agreement, click I accept the terms of the license agreement, then click Next.
  4. Click Install.
  5. Wait for the uninstall tool to finish the installation, then click OK.
  6. Click Uninstall Software.
  7. Enter the captcha characters, then click Continue.
  8. Click Uninstall.
  9. Click Yes when prompted to restart your computer.

    After your computer restarts, your Trend Micro Security will be successfully removed.

  10. Run the installer file again to start the installation.

 

Purchase the Premium Installation Service and have an expert get your Trend Micro Security product up and running.

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