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Antivirus One Data Collection Notice

LAST UPDATED: AUG 21, 2023

Default Collection

Antivirus One automatically collects and transmits the following data, some of which may be considered personal data in certain jurisdictions, after installing/enabling the product. It is necessary to collect this data to provide the security functions on this product. Therefore, you cannot disable these features. If you do not want Trend Micro to access this data, you should uninstall and stop using the product.

Manual Scan

(File Scan)

DESCRIPTION

It is necessary to transmit this data to detect threats on users’ devices and to improve threat detection and generate scan reports.
DATA COLLECTED
  • IP address
  • OS version
  • File meta information:
    • file hash
    • file path
    • file size
    • file type containing app bundle information and signature information
  • Executable file structure information
  • Product name
  • Product version
  • Virus pattern version
FEATURE LOCATION

This feature cannot be disabled.

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Manual Scan

(Browser hijacking for default search)

DESCRIPTION

It is necessary to transmit this data to detect threats on users’ devices and to improve threat detection and generate scan reports.
DATA COLLECTED
  • Browser preference
    (search engine information)
  • Browser add-on
    (Extension ID)
FEATURE LOCATION

This feature cannot be disabled.

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Manual Scan

(Browser Notifications Scam)

DESCRIPTION

It is necessary to transmit this data to detect threats on users’ devices and to improve threat detection and generate scan reports.
DATA COLLECTED
  • Browser preference
    (URL of notifications)
FEATURE LOCATION

This feature cannot be disabled.

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In-App Purchase

DESCRIPTION

It is necessary to transmit this data to verify IAP validity.
DATA COLLECTED
  • IAP information
    • IAP token
    • Purchase time
FEATURE LOCATION

This feature cannot be disabled.

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Configurable Features

Antivirus One includes the following features, which may collect and transmit the following data, some of which may be considered personal in certain jurisdictions, to Trend Micro. You can disable any of these features at any time to prevent the corresponding data from being sent to Trend Micro.

Real-time Scan

DESCRIPTION

When Real-time Scan is enabled, the data is used to detect threats on users’ devices and to improve threat detection and generate scan reports.
DATA COLLECTED
  • IP address
  • OS version
  • File meta information:
    • file hash
    • file path
    • file size
    • file type containing app bundle information and signature information
  • Executable file structure information
  • Product name
  • Product version
  • Virus pattern version
FEATURE LOCATION
  • Status Bar Menu > Real-time Scan Enabled

    Real-time Scan Enabled in Antivirus One

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Scheduled Scan

DESCRIPTION

When Scheduled Scan is enabled, the data is used to detect threats on users’ devices and to improve threat detection and generate scan reports.
DATA COLLECTED
  • IP address
  • OS version
  • File meta information:
    • file hash
    • file path
    • file size
    • file type containing app bundle information and signature information
  • Executable file structure information
  • Product name
  • Product version
  • Virus pattern version
FEATURE LOCATION
  • Main Menu > Preferences > Schedule Scan > Enable Schedule Scan(s)

    Enable Schedule Scan(s) in Antivirus One

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Pattern Auto Update

DESCRIPTION

When Pattern Auto Update is enabled, this data is used to deliver the most up to date anti-malware information to your device to protect your device and online activity.
DATA COLLECTED
  • IP Address
FEATURE LOCATION
  • Main Menu > Pattern Update

    Pattern Update in Antivirus One

  • Main Menu > Preferences > General > Auto update pattern in background

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Web Threat Protection

DESCRIPTION

When Web Threat Protection is enabled, the data is used to protect your device from web-based threats.
DATA COLLECTED
  • URL of website in Safari
  • IP Address
  • Client located country
  • User agent
FEATURE LOCATION
  • Main Menu > Web > Enable

    Enable Web Threat Protection in Antivirus One

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Feedback

DESCRIPTION

This data is collected to help customers for support purposes.

If the user does not want Antivirus One to collect the email address, he/she can leave the email address field empty when filling out the feedback form.

If the user does not want Antivirus One to collect the AutoStartUp Info, Debug log, Crash dump, IAP token, he/she can leave the checkbox unchecked when filling out the feedback form.
DATA COLLECTED
  • App name
  • App version
  • App bundle ID
  • Feedback category (e.g. Bug Report)
  • Feedback comments
  • AutoStartUp Info (optional)
  • Debug log (optional)
  • Crash dump (optional)
  • IAP token (optional)
  • User email address (optional)
FEATURE LOCATION
  • Main Menu > Help > Send

    Antivirus One Feedback

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To see where the collected data is processed, refer to our list of data centers and authorized data subprocessors and their locations.

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