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You are unable to see all licenses (Serial Numbers) in your Trend Micro MyAccount page.

There are two possible reasons why this happens:

You are accessing MyAccount on an Apple iOS 13 device

This is a known issue wherein iOS version can’t display all the licenses. This can be resolved by selecting either active or expired licenses only from this dropdown:

Licences - Show all licenses

The license type for your account is not supported in MyAccount

If you are still unable to view the license after changing the view, please contact Technical Support for assistance.

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Unable to see all licenses in MyAccount

You are unable to see all licenses (Serial Numbers) in your Trend Micro MyAccount page.

There are two possible reasons why this happens:

You are accessing MyAccount on an Apple iOS 13 device

This is a known issue wherein iOS version can’t display all the licenses. This can be resolved by selecting either active or expired licenses only from this dropdown:

Licences - Show all licenses

The license type for your account is not supported in MyAccount

If you are still unable to view the license after changing the view, please contact Technical Support for assistance.


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