You notice some of your Serial Number licenses are missing after logging in to your Trend Micro Account.
Why did this happen?
You are checking your account through a mobile device.
What should I do next?
- Tap Menu β‘, then tap Licenses.
- Tap the Show all licenses dropdown list to see your active and expired subscriptions.
Looking to remove expired licenses from your Trend Micro account?
Once activated, you cannot remove an expired license from your Trend Micro account, as it remains tied to your account's history. You have the option to hide expired licenses, displaying only active ones for better clarity and organization.
To manage your licenses on your Trend Micro account:
- Sign in to your Trend Micro account.
- You'll be directed to the License Tab automatically.
- Click Show all licenses, then choose Show active licenses only.
Need help?
Give us a call or start a chat and let our Trend Micro Support Representatives guide you.
