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This guide will help you ensure your mobile device is ready to install Trend Micro ScamCheck.

Trend Micro Check is now Trend Micro ScamCheck!
In the latest update, the app's name has changed to Trend Micro ScamCheck.
Rest assured, you'll continue to enjoy the same top-notch AI-powered scam solution you trust.

Default Collection

Trend Micro ScamCheck automatically collects and transmits the following data, some of which may be considered personal data in certain jurisdictions, after installing/enabling the product. It is necessary to collect this data to provide the security functions on this product. Therefore, you cannot disable these features. If you do not want Trend Micro to access this data, you should uninstall and stop using the product.

Trend Micro Account

DESCRIPTION

If the user does not want Trend Micro ScamCheck to collect this data, the user should NOT sign in and should NOT create a Trend Micro Account.

DATA COLLECTED

Account profile

  • Trend Micro account email
  • Password
  • Last name
  • First name
  • Language
FEATURE LOCATION

This feature cannot be disabled. If you do not want this data to be collected, please uninstall the application from your device.

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License Check

DESCRIPTION

To check that the license is updated.

DATA COLLECTED
  • Data Locale
  • Device model
  • Device country
  • Hashed device ID
  • Email account
  • IAP information
    • IAP token
    • Purchase time
    • Activation Key
FEATURE LOCATION

This feature cannot be disabled. If you do not want this data to be collected, please uninstall the application from your device.

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Integrated modules from third-party service providers

  • Firebase
DESCRIPTION

Trend Micro ScamCheck uses this data to:

  • Collect crash logs in real-time for problems where there may be timing issues and logs may be difficult to collect manually.
  • Test messaging/wording changes within Trend Micro ScamCheck app.
  • Analytics to collect data for improving product stability, usability and performance.
DATA COLLECTED

Data collected and feedback by SDK:

  • Age Group
  • App Opens
  • App Store
  • App Updates
  • App Version
  • Country (Location from IP Address)
  • Device Brand
  • Device Category
  • Device Model
  • First Launches
  • Gender
  • Interests
  • Instance ID
  • Language
  • Number of Users and Sessions
  • Session Duration
  • OS Version
FEATURE LOCATION

This feature cannot be disabled. If you do not want this data to be collected, please uninstall the application from your device.

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Configurable Features

Trend Micro ScamCheck includes the following features, which may collect and transmit the following data, some of which may be considered personal in certain jurisdictions, to Trend Micro. You can disable any of these features at any time to prevent the corresponding data from being sent to Trend Micro.

Contacts

DESCRIPTION

Trend Micro ScamCheck only imports contacts, no other action done for these data.

DATA COLLECTED

In Android, Trend Micro ScamCheck imports contacts of user's device.

  • Name
  • Telephone Number

Because our SMS Filter and Call Block are both for analyzing unknown sender information, this data is used to allow Trend Micro ScamCheck to distinguish whether it is a contact information.

FEATURE LOCATION

Android: Home Screen > Settings > Default caller ID & spam app > TM ScamCheck

FEATURE SETTINGS

Android: Home Screen > Settings > Default caller ID & spam app > None/ TM ScamCheck

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SMS Filter

DESCRIPTION

SMS Filter (Includes Smart Filter and Keyword Filter) is the feature to help users block spam or scam or unwanted messages. It includes the below functions:

We will scan the SMS/MMS message which is sent by an unknown sender. If the message includes risk links, spam content, scam content, unwanted keyword or sent from unwanted sender ID, we will move the message to the Junk Folder of Messages.

DATA COLLECTED

For SMS Filter, when user receives a new message from an unknown sender, Trend Micro ScamCheck will scan and store the:

  • SMS/MMS content (which may include personal and sensitive personal data, URL, phone number, etc)
  • Sender ID is mail or phone number

The data will be used to enhance the spam and scam message detection. The collected data is deleted after 6 months.

FEATURE LOCATION
  • iOS: Home Screen > Settings > Messages > Unknown & Spam > Turn on Filter Unknown Senders > TM ScamCheck
  • iOS: Home Screen > Settings > Phone > SMS/Call Reporting > TM ScamCheck
  • Android: Home Screen > Settings > Apps > Choose default apps > SMS app > TM ScamCheck
FEATURE SETTINGS
  • iOS: Home Screen > Settings > Messages > Unknown & Spam > TM ScamCheck > Turn ON/OFF
  • iOS: Home Screen > Settings > Phone > SMS/Call Reporting > TM ScamCheck > Turn ON/OFF
  • Android: Home Screen > Settings > Apps > Choose default apps > SMS app > TM ScamCheck > Choose Another SMS app

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Call Block

DESCRIPTION

The call identify and block filter allows Trend Micro ScamCheck to block the scam or noisy call.

DATA COLLECTED
  • Android:
    • Phone number from unknown caller
    • Call history
  • iOS:
    • Phone number from unknown caller

The collected data is deleted after 6 months.

FEATURE LOCATION
  • iOS: Home Screen > Settings > Phone > Call Blocking & Identification > TM ScamCheck
  • Android: Home Screen > Settings > Default caller ID & spam app > TM ScamCheck
FEATURE SETTINGS
  • iOS: Home Screen> Settings > Phone > Call Blocking & Identification > Turn ON/OFF TM ScamCheck -1/ Turn ON/OFF TM ScamCheck -2 / Turn ON/OFF TM ScamCheck -3 / Turn ON/OFF TM ScamCheck -4
  • Android: Home Screen> Settings > Default caller ID & spam app > None/ TM ScamCheck

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Scam Alert

DESCRIPTION

For premium licenses that includes Scam Alert feature, phone number of outbound call will be analyzed, and let users know the detection result. The result may be safe, a scam, or a spam call.

The collected data is deleted after 6 months.

DATA COLLECTED

Phone number. The collected data is deleted after 6 months.

FEATURE LOCATION
  • iOS: Home Screen > Call Block > Phone Dialer
  • Android: Home Screen > Call Block > Phone Dialer; When you make a call via Phone app.
FEATURE SETTINGS
  • Android: Home Screen > Settings > Default caller ID & spam app > None/ TM ScamCheck

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Web Guard

DESCRIPTION

The Web Guard protects you while you browse the web.

If you visit a dangerous website, we will block and warn you before you visit.

DATA COLLECTED

URL when you visit. The collected data is deleted after 6 months.

FEATURE LOCATION
  • iOS: Home Screen > Settings > Safari > Extensions > TM ScamCheck
  • Android: Home Screen > Settings > Accessibility > Installed apps > TM ScamCheck
FEATURE SETTINGS
  • iOS: Home Screen > Settings > Safari > Extensions > TM ScamCheck > Turn ON/OFF
  • Android: Home Screen > Settings > Accessibility > Installed apps > TM ScamCheck > Turn ON/OFF

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Scam Check

DESCRIPTION

Risk Check allows users to manually input any text data, URL, email address, phone number, or upload image to check if the data content is fraud/spam or not.

We will analyze the information from the input and let users know the detection result.

The content may be safe, a fraud, a spam or a fake news. The collected data is deleted after 6 months.

DATA COLLECTED
  • URL
  • Phone number
  • Email address
  • Text (from IM message, email, SMS, etc)
  • Image (user will choose from default Photo app)
FEATURE LOCATION

This is manually inputed by users. We will get the data only when users would like to send the data to us for detection.

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Feedback for Detection Details

DESCRIPTION

If Deepfake Inspector detects that "the person you're talking to may not be a fake face", but you're sure it's a real person, you can feedback it to us.

DATA COLLECTED

In Detection Details, it treats this as a fake image of a person. The collected data is deleted after 3 months.

FEATURE LOCATION

Home Screen > Deepfake > Anomalies detected > Think there is an issue? > No, it’ real.

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To see where this data is processed, refer to our list of data centers and authorized data subprocessors and their locations.

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