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Trend Micro Guardian needs app permission to work so it can start protecting your kids when using the Internet on any WiFi or mobile network.

Allow App Permission on Android phone or tablet

  1. After the device pairing, tap Allow Permissions.
  2. On the Allow Permissions screen, tap each listed item to allow each permission.
    • Install VPN Profile and Accessibility
      1. Tap OK.
      2. Tap OK, then select Trend Micro Guardian.
      3. Tap the switch to enable it.
    • Notification access
      1. Tap the switch to enable it.
      2. A pop-up message will appear. Tap Allow.
    • Display over other apps
      1. Tap Allow Draw over other apps.
      2. Tap Turn On Now.
      3. Tap the switch to enable it.
    • Device administrators
      1. Tap Activate this device admin app.

Allow App Permission on iPhone or iPad

  1. After the device pairing, tap Allow Permissions.
  2. On the Allow Permissions popup, tap Allow.
  3. Install Configuration Profile:
    1. Tap Download Profile.
    2. Tap Allow then, tap Close.
    3. Open Settings, then tap Profile Downloaded.
      You can also go to General, then tap Profile, then select the downloaded profile.
    4. On the upper-right corner, tap Install.
    5. Enter your passcode, then tap Install.
    6. Tap Trust.

See also

Need help?

Reach out through our Technical Support for assistance.

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